Plumbing Technical Services Lead

Position Overview

The Plumbing Technical Services Lead's responsibility is to ensure the services we are providing meet the company's quality standards. As a Plumbing Technical Services Lead you will review work completed by plumbers, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

• Review all plumbing service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete plumbing quotes based on technician recommendations, unit age/condition, industry standards, and customers  long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted plumbing projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted plumbing work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

• Education/Experience
• High School diploma or GED
• Five (5) years  experience in mechanical service, mechanical field estimating, or related field
• OR
• Bachelor s degree in Engineering, Construction Management, or related fields and two (2) years  experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

• Plumbing or Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Verbal & written communication skills
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

• Competitive salary, commensurate with experience
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses