Patient Registrar

Overview

Job Summary The Receptionist/Scheduler provides indirect patient care, including patient scheduling & registration. Performs all secretarial duties as requested. Maintains open communication lines throughout all departments. Is reliable, compatible, and supportive of all colleagues. Pay range: $19.28 - $40.04/hr.

Reports to Director of Nursing

• Answer phones, triages all calls.
• Schedules surgical procedures.
• Prepares daily surgical schedule based on age and medical conditions.
• Verifies patient benefits and obtains authorization as needed.
• Communicates financial responsibility to patient prior to the date of surgery and documents communication.
• Collects patient payment when applicable.
• Registers all surgical patients.
• Verify patient demographics and insurance at time of service.
• Makes post-operative physician appointments if needed.
• Stays up to date on electronic and facsimile communication to ensure real time changes with surgical schedule.
• Prepares medical records as early as possible in advance of the patients’ date of service.
• Obtains all pre-operative clearance (when applicable).
• Maintains positive and open communication amongst all office based surgical schedulers.
• Communicates any changes to the surgical schedule to all involved parties in a timely and efficient manner.
• Prepares and sends anesthesia schedule to contracted anesthesia group, confirms anesthesia coverage.
• Sends anesthesia documentation to contracted anesthesia group for timely processing.
• Arrange patient transportation when needed.
• Escorts patients out of facility when needed.
• Acts as a translator when necessary.
• Prepares all surgical packets.
• Reviews all registration paperwork with patient at time of admission to include patient bill of rights and advance directive.
• Ensures accurate and timely completion of surgeon operative reports and files in a timely manner.
• Ensures that the medical record is completed and filed within 30 days of the date of service.
• Ensures specimens are picked up and signed off by courier when needed.
• Ensures lab results are obtained, signed and dated by surgeon, and filed within patient medical record.
• Identifies and subsequently orders all secretarial supplies and patient nutrition needs.
• Keeps family members informed of patient status when requested.
• Handle the delivery and receipt of all mail, packages, and deliveries.
• Collects and opens mail from mailbox daily.
• Scans all invoices received to the appropriate party.
• Scans all EOBs and billing documentation to RCM.
• Enters all patient payments received into patient record, prepares all monies for bank deposit.
• Establishes and maintains effective communication and good working relationships with coworkers.
• Adheres to dress code (surgical scrubs provided but not required if no entry to restricted areas).
• Knowledge of Privacy Practices, Patient Bill of Rights, and Advance Directives.
• Maintains knowledge of Infection Control & OSHA standards of practice.
• Knowledge of centers Policies & Procedures.
• Other duties as assigned include inventory/expiration validation/stocking.

Able to perform any reasonable work request that falls within the qualifications but not specifically described.

• High School Graduate
• Must be detail oriented and well organized.
• Must be able to multi-task.

Environment:
This position is in an Ambulatory Surgery Center. Physical Demands: this position requires extensive mobility, walking, and standing. There is potential exposure to patients with communicable diseases and/or blood borne pathogens.