Customer Service Representative

Customer Services Representative – Overview

Vinton Veterinary Hospital, a growing Veterinary Hospital Practice, is seeking an energetic, reliable and friendly Customer Services Representative. Duties to include answering phones which may involve answering questions, screening for service needs and scheduling appointments. CSR would also take payments, enter client information and handle records in a confidential manner. Monitoring client waiting area to ensure cleanliness and customer satisfaction as well as escalating complex matters to the appropriate staff members including doctors and senior staff included in duties.

Candidate must have previous customer service experience and show evidence of positive and enthusiastic client interactions. Reliable transportation, including transportation in inclement weather, as well as a willingness to learn veterinary medicine terms and processes a must. Individual must be willing to contribute to the hospital's positive culture and attitude of teamwork. Candidates may apply through Indeed.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together.

Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a base hourly wage range from $ based on factors including experience, job‑related skills and relevant education and/or training.

NVA offers a comprehensive benefits program including medical, dental, vision and a 401K with employer match and paid time off for eligible employees. The team can provide more information about compensation and benefits during the interview process. Generous employee discounts are included in the compensation package.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.