Store Manager, Retail & Store Manager

** Additional Considerations (if any):****
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Store Manager
** Department:
** Grocery
* * FLSA**:
Exempt
** Revision Date**: 03/2025
** General Function**:

The Store Manager oversees all aspects of store operations, ensuring the efficient, profitable, and customer-focused performance of the store. This role is responsible for achieving sales and profitability goals, providing leadership to department managers and employees, and maintaining high standards of customer service, safety, and compliance with company policies and regulations. Responsible for perpetuating the fundamental values of the Hy-Vee culture.

This involves honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and high levels of ethics and morals and helps the company improve and grow through company ownership.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

Executive Vice President, Chief Merchandising & Retail Officer;
Executive Vice President, Retail Operations;
Senior Vice President, Operations; and Regional Vice President.

Direct Reports:
All store employees
** Primary Duties and Responsibilities**:
* Lead and manage all store employees, including hiring, training, performance evaluation, and team development.
* Maintains a positive attitude and creates an environment that nurtures positive employee morale, friendliness and fun.
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Sets the store standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
* Monitor financial performance, including sales, labor, and inventory metrics, to ensure the store meets profitability goals.
* Prepare and analyze reports on sales, shrink, and operational performance, identifying areas for improvement.
* Collaborate with the District Store Director to develop and implement strategies for growth and efficiency.
* Coordinates and participates in the recruiting, hiring, orientation, and training of store employees and is responsible for reflecting the diversity of the communities in which they serve.
* Smiles and greets customers in a friendly manner.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by:  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + makes note and passes along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Assists in determining the appropriate balance between customer service and cost of labor for their market.
* Fosters a positive, inclusive, and results-driven work environment.
* Helps develop pricing structure and merchandising to plan and meet established goals.
* Assists department heads in developing appropriate criteria to meet their individual department goals.
* Supports the store in determining store advertising plan, selects the items, medium for placement and prices for maximum sales and profitability; reviews the media layout where necessary.
* Understands consumer trends and reacts to those trends in a timely and appropriate manner.
* Reviews competitors pricing and stays abreast of new items on a regular basis.
* Reviews all aspects of inventory process.
* Represents the company in a positive manner and participates in local and company-wide community activities.
* Encourages employee involvement in company-wide activities as well as local and community activities.
* Ensures the store’s procedures are in place regarding safeguarding of financial assets.
* Maintains store operations in accordance with…