Client Services Associate; Bilingual Req

We are an immigration law firm located in Virginia Beach, VA, and we represent immigration clients in all 50 states and all over the world. The firm is close-knit, so you will probably end up talking to everyone on the team before we make any decisions :) We are all super friendly though, don’t worry. Come check us out! This is a full‑time, in‑office position.

Client Services Associate - Must be Bilingual (Spanish/English). Customer service or front office experience is a plus, multi‑tasker with a teamwork mentality. This role supports all other departments and the ability to manage many requests of varying complexity is essential.

Location: Virginia Beach, VA

Job Type: Full‑Time

Schedule: Monday ‑ Friday, 9:00 AM ‑ 5:00 PM

Base Pay Range: $14.00 ‑ $16.00 per hour, depending on experience and performance, with opportunities for increases.

• Be the pleasant and kind representative of the firm for all that come to us.
• You never forget to call someone back or pass along information.
• You are dedicated to making it work, finding the time to get it done or know when to prioritize tasks.
• You never drop the ball and if you do, you own up to it. We all make mistakes.
• Technology doesn’t scare you and you can handle multiple platforms.
• You provide a helping hand!
• Treat everyone with respect, courtesy, and empathy. No big egos.
• You’re a team player - what does this mean?
  • If you’ve ever said “that’s not my job,” this position is not for you.
  • You help find solutions to issues that may arise.
  • You contribute and participate in our team meetings.
• Professional.
• Work-authorized - DACA welcome!

• Greet clients and visitors coming into the office and make them feel welcome.
• Back up team members of different departments with administrative requests.
• Open and close the office to prepare for incoming staff and visitors.
• Maintain the general appearance of the office and prepare the conference room for incoming appointments.
• Inform COO, building manager/Owner of any items that need repair or maintenance, safety hazards, or other concerns regarding the office.
• Manage general supply inventory, organize, and order office supplies.
• Order/pick up food for team meetings, celebrations, and special events.
• Assist with setting up event space, decorations and firm SWAG, and manage attendee RSVP list.
• Review incoming mail, scan and upload to the  database in the appropriate location, inform the team of the incoming documents.
• Manage outbound mail, make labels, and send tracking information.
• Reroute callers with qualifying immigration issues to an available Client Engagement Specialist and provide general information collected from the initial conversation.
• Review virtual answering service emails and return calls to PNCs.
• Review missed calls in Dialpad and return calls or send messages to the appropriate team member.
• Provide referrals based on the area of need and manage the current referral list.
• General administrative assistance for other team members when requested.

• Receive dropped off client documents, scan/copy, and deliver to the appropriate team member.
• Collect dropped off payments in cash or check, and process credit card payments.
• Coordinate with the legal support team to inform clients when important documents arrive by mail or are dropped off to accurately log or add to client folders.
• Assist Legal Assistant with file backs and managing of physical client files.
• Scheduling client appointments when the legal support staff is absent or unavailable.
• Assist the Client Services Manager with overflow tasks, as needed requests, and special projects.

• Meaningful, impactful work - we change lives for the better (read our Google reviews!).
• All Federal Holidays off/paid - we may be the only immigration law firm that does this.
• Our office is closed the week of Christmas, and it’s paid.
• Health Insurance.
• IRA Employer matching.
• Disability Insurance.
• We eat together a lot and celebrate all birthdays - well, like it’s your birthday!
• Relocation compensation.

Please read carefully. This is a test, I repeat, this is a test!

To apply for the…