Clerk JR

Abacus Staffing, a leading provider of comprehensive employment/placement

solutions, is seeking market talent. We offer meaningful and long-term employment

opportunities, a competitive pay structure and outstanding customer service to a

workforce of more than 20,000, nationally.

Job Title: Clerk (JR-01358)
Location: City of Virginia Beach, VA
Pay Rate: $16.03 per hour
Schedule: Full-Time, Monday-Friday

The City of Virginia Beach is seeking a friendly, professional, and customer-focused Clerk to support daily operations in the Human Services Department. This position serves as a key point of contact for visitors, staff, and community members by providing front desk support, customer service, administrative assistance, and facility reception duties.

• Manage citizen mail inventory and distribution.
• Inventory and distribute office supplies.
• Greeting visitors and assist with the facility check-in process.
• Ensure all visitors sign in using the Visitor Management System and provide assistance with kiosk usage as needed.
• Monitor visitor flow and help prevent long wait lines.
• Make photocopies of documents for clients submitting paperwork.
• Follow all front desk security procedures, policies, and guidelines.
• Provide general information regarding Human Services departments, office locations, and hours of operation.
• Deliver excellent customer service to the public in a professional and courteous manner.
• Interact effectively with individuals experiencing a variety of emotional situations.
• Answer questions from employees and the public in person and by telephone.
• Explain city policies, procedures, rules, and regulations.
• Operate computer-based screening and visitor management systems.
• Direct clients and callers to the appropriate program areas.
• Follow established city telephone procedures.
• Maintain and update resource information and telephone directories.

• High school diploma or equivalent preferred.
• Previous clerical, receptionist, administrative support, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work effectively with diverse populations.
• Basic computer proficiency and data entry skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor and commitment to outstanding customer service.