Service Advisor - Buick​/GMC​/Kia Virginia

Service Advisor - Buick /GMC / Kia Virginia Beach

Join to apply for the Service Advisor - Buick /GMC / Kia Virginia Beach role at Southern Auto Group
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Have you always been a "People Person" who gets along well with customers? Have you worked as an Automotive Service Advisor? Are you hoping for a career that works with customers face-to-face and not in a cubicle? If you have taken the time to master helping customers on a daily basis, start the next step to better yourself in 2025. Apply and become a team member at Southern Auto Group!

Our Service Advisors are the center of communication for all service and repair activities within the Service Department. As the primary point of contact for all automotive service and repair matters, the Service Advisor listens to and thoroughly understands each customer's concerns, arranges for appropriate service/repairs, and relays all necessary information from the technician to the customer clearly and effectively. Service Advisors ensure the customer knows what repairs are needed and what maintenance is recommended.

We also offer a FREE Wellness option available to each employee at the time of Benefit Enrollment eligibility.

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required to educate/train new staff members.
• Performs other duties as assigned.

• High school diploma or GED required.
• Post‑secondary automotive training or equivalent work experience.
• One year of dealer‑level or large facility experience preferred.
• ASE certification (or willingness to obtain certification).
• Broad scope of automotive mechanical/electrical knowledge.
• Neat, clean, and professional appearance.
• Pleasant/friendly demeanor and an outgoing personality.
• Highly professional and dependable.
• Excellent communication, customer service, and problem‑solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record.
• Ability to drive both automatic and standard‑transmission vehicles is a plus.
• Basic computer and internet skills.

This is an in‑person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed.

The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

• Entry level

• Full‑time

• Accounting/Auditing and Finance

• Accounting

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