Key Account Manager, Auto

Overview

JOB TITLE: Key Account Manager

LOCATION: Northeast US

REPORTS TO: VP, Operations

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for auto dealership service centers. By offering flexible payment options, Sunbit empowers service teams to complete more approved repair orders and ease the financial burden on customers—helping people say “yes” to the maintenance and repairs they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights  list of Unicorn Startup Companies, with a valuation of $1.1 billion.

(Source: CB Insights Unicorn List)

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how people pay for essential services—and helping our partners deliver more of them.

We’re looking for a Key Account Manager to join Sunbit’s fast-growing Auto vertical. In this role, you’ll partner directly with dealership service centers that have already implemented Sunbit, helping them maximize adoption, performance, and customer value.

This is an opportunity for a motivated, customer-centric, and data-driven professional who thrives in the field, builds strong relationships with Fixed Ops leadership, and knows how to turn insights into action. You’ll focus on expanding usage within our existing install base, strengthening key account relationships, and driving consistent month-over-month growth in Sunbit utilization.

• Manage a portfolio of key auto dealership service centers to drive growth in Sunbit utilization, focusing on service-lane adoption, customer conversion, and revenue performance.
• Build and maintain strong relationships with Fixed Ops leaders (Service Managers, Directors, Advisors, and BDC teams) by understanding their workflows and aligning Sunbit to their operational needs.
• Analyze performance and revenue data to identify usage trends, gaps in adoption, advisor performance, and areas for targeted coaching or improvement.
• Set monthly goals with dealership leadership and service advisors, ensuring alignment on Sunbit usage expectations, customer presentation standards, and key service-department performance metrics.
• Deliver clear, data-driven Quarterly Business Reviews (QBRs) that highlight performance results, ROI, adoption trends, and recommended action steps.
• Collaborate with Regional Operations Managers to execute growth strategies, support on-site engagement, and ensure consistent account performance across dealership groups.
• Track and document all account activity in the CRM — including visits, trainings, advisor engagement, escalations, and performance metrics — to maintain accuracy and internal visibility.
• Provide actionable feedback to Sunbit internal teams on partner needs, operational challenges, competitive insights, and broader Fixed Ops trends.
• Support service-center teams with ongoing training and coaching to ensure advisors confidently present Sunbit and follow best practices consistently.
• Other duties as assigned

• 4+ years of field sales or account management experience, ideally working with automotive dealerships or within Fixed Ops environments.
• Proven ability to coach teams and implement processes, especially when introducing or scaling technology solutions.
• Strong business and…