Resolution Specialist
Listed on 2026-01-02
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Business
Client Relationship Manager
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and resolution processes
Work closely with cross‑functional teams, enhancing professional relationships and networking
Engage in process improvement initiatives that drive efficiency and effectiveness
What to Expect (Job Responsibilities)- Handle and resolve customer disputes related to detention, demurrage, freight, and assessorial charges
- Act as the primary point of contact for customers regarding dispute resolution, providing timely and accurate information
- Collaborate with cross-functional teams to understand business needs and provide data‑driven solutions
- Collect and analyze data from various sources to identify trends and improve resolution processes
- Educate customers on the proper procedures for requesting mitigation and avoiding disputes
- High school diploma or equivalent; additional education or certification in management is a plus
- Minimum of three years of experience in customer resolution or a related role within the maritime industry
- Excellent verbal and written communication skills, with the ability to present complex information clearly
- Strong analytical and problem‑solving skills, with the ability to analyze complex data
- Meticulous attention to detail to ensure accuracy in data analysis and dispute resolution
- Familiarity with maritime regulations and industry standards related to demurrage, detention, and freight charges
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