Operations Manager - Operations & Facilities Management

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Job Title: Operations Manager
- Base Operations and Facilities Management

Work Location:Remote

Labor Category:Exempt

Clearance Level:Secret

Travel: Up to 65%

Pay Rate:$110,000 - $130,000

The Operations Manager oversees, coordinates, and manages the day-to-day performance of multiple Base Operations Support (BOS) and facilities management programs. This position serves as a key operational liaison between corporate leadership and Project Managers, ensuring contract compliance, operational excellence, customer satisfaction, financial performance, and successful execution of program objectives. The Operations Manager works closely with Project Managers to drive performance, monitor key metrics, support contract transitions, resolve operational challenges, and implement continuous improvement initiatives across assigned contracts.

• Provide operational oversight and support for multiple BOS and facilities management contracts.
• Directly support and mentor Project Managers to ensure successful contract execution.
• Monitor program performance, contract compliance, staffing levels, and service delivery requirements.
• Review operational, financial, safety, quality control, and customer satisfaction metrics across assigned programs.
• Assist Project Managers in resolving operational issues, resource constraints, and performance challenges.
• Support contract mobilization, phase-in, startup, transition, and phase-out activities.
• Lead or participate in Program Management Reviews (PMRs), operational reviews, and customer meetings.
• Ensure contract deliverables, reports, plans, and submittals are completed accurately and submitted on time.
• Analyze program performance data and develop corrective actions to improve operational effectiveness.
• Monitor labor utilization, staffing plans, overtime trends, and workforce requirements.
• Support budget development, forecasting, revenue tracking, and cost-control initiatives.
• Coordinate with Contracts, Human Resources, Safety, Quality Control, Finance, Supply Chain, and Security personnel to support contract requirements.
• Conduct site visits and operational assessments to evaluate performance and identify opportunities for improvement.
• Support customer relationship management and serve as a point of escalation for operational concerns.
• Assist in proposal development, transition planning, staffing strategies, and business growth initiatives.
• Ensure compliance with company policies, contract requirements, safety regulations, and applicable federal, state, and local laws.
• Prepare executive briefings, status reports, performance dashboards, and leadership updates.
• Perform other duties as assigned.

• Bachelor’s degree in business administration, Facilities Management, Engineering, Construction Management, Project Management, or a related field preferred. Equivalent experience may…