Strategic Client Programs Specialist

Remote - US

Full time

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision‑making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.

Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.

The Strategic Client Programs Lead serves as the central post‑sales program leader for strategic clients, aligning client goals with cross‑functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. They drive program governance, coordination, risk management, and reporting to ensure commitments are met while bringing together the right experts to address client needs, optimize adoption, and maximize value realization.

Decisions impacting scope, priorities, resources, timelines, or financial outcomes are escalated through the appropriate leadership and governance channels.

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.

• Translate agreed client objectives and priorities into coordinated work across the responsible teams.

• Track progress against plans and commitments, follow up with owners, and identify where work needs attention or decisions.

• Coordinate planning across work streams, including sequencing, capacity constraints, and impacts on other client initiatives.

• Maintain both the overall program view and the detailed information needed to support execution and escalation.

• Serve as a program‑level counterpart to the assigned client, coordinating discussions that span multiple teams or initiatives.

• Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.

• Prepare agendas, materials, decision requests, and follow‑up actions for governance discussions.

• Bring together the appropriate client and Lyric stakeholders to resolve priorities, risks, and cross‑functional issues.

• Frame options and implications for decisions affecting scope, priorities, timing, resources, or economics, and elevate them through the agreed governance structure.

• Ensure decisions and client commitments are documented, communicated, and reflected in program plans.

• Develop an understanding of the client’s goals, operating environment, current use of Lyric capabilities, and measures of success.

• Coordinate Product, Clinical, Analytics, operational, and other experts in assessing client needs, raising concerns, and developing recommendations.

• Identify where existing capabilities may be underused and facilitate discussions about how the client could realize more value from them.

• Track progress against agreed client outcomes and bring together the appropriate experts to address gaps between expected and actual results.

• Connect insights from implementation and ongoing operations to future client planning and priorities.

• Maintain an organized view of client requests, enhancements,…