Customer Service Representative

Customer Service Representative I – Sentara Health

Sentara Health is seeking a full‑time remote Customer Service Representative located in Virginia or North Carolina. The position requires occasional onsite travel to address connectivity issues.

Standard working hours are 8:00 AM to 5:30 PM on a day shift. The role involves handling all telephone inquiries from members and patients, including eligibility, prescription benefits, claim payments, billing updates, payment plans, and scheduling.

• Answer incoming calls and resolve issues related to member eligibility, prescription benefits, and claim payments.
• Update billing information and establish payment plans.
• Provide quality service and customer satisfaction through effective communication and education.
• Maintain accurate call records and data entry for high‑volume calls.

• High school diploma or equivalent (required).
• Two years of customer service experience (required).
• Previous data entry experience (required).
• Experience in a high‑volume call center (preferred).

Base pay range: $16.35 – $23.08 per hour. Additional compensation may include shift differentials, standby/on‑call, overtime, premiums, bonus opportunities, and extra shift incentives.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Potential discretionary bonus based on eligibility criteria

Sentara Health is an equal‑opportunity employer and values a diverse workforce. The organization operates in a tobacco‑free environment.

Remote employees must be located in the U.S. states listed below. The role is located in Virginia or North Carolina for phone-based work, with occasional onsite visits if required.