Appointment Center Specialist

We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a
** Top Workplace,
** we're looking for top talent to fuel our
** mission: to protect, repair, and improve our customers’ greatest asset – their home.
** Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and
** company ownership equity.
** Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

The
** Appointment Center Specialist
** is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
** Duties and Responsibilities
*** Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
* Must be positive and motivated with excellent communications skills
* Ability to adapt quickly to changes in work strategy
* Maintain customer information
* Performs other duties as assigned.
* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
** Qualifications
* ** Good phone skills and a competitive nature
* Must be comfortable using computers
* 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment
** Requirements & Perks
*** Average earners take home $20-23+/hr! ($14/hr + $3 bonus per each appointment booked & ran)
* Full-time
* Rotating weekends required
* Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454
** Physical Requirements
*** Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks.
* Entering text or data using a keyboard.

Groundworks is seeking a talented
** Appointment Center Specialists
** to join our tribe in
** Virginia Beach, VA!*
* * Competitive Pay
* Employee Company Ownership Opportunities
* Industry Leading Training Programs
* Leadership Development and Career Growth Tracks
* Comprehensive and Affordable Benefits Package
* Top Workplace with Award Winning Culture We take pride in our exceptional growth—because it means that we’ve  built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love.

True to our values, we've done the right things from the beginning, setting the stage for an even brighter future.

Join us as we charge ahead!
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