Customer Service Representative

• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance

Fusion Home Services | Virginia Beach, VA

Fusion Home Services is looking for a friendly, motivated, and dependable Customer Service Representative (CSR) to join our growing team!

We are a locally owned and operated company specializing in Heating, Air Conditioning, Plumbing, Electrical, and Insulation services.

• Answer incoming phone calls and assist customers in a friendly, professional manner.
• Schedule service appointments and book jobs.
• Make outbound calls to existing and potential customers to generate business and schedule appointments.
• Follow up with customers regarding services and appointments.
• Assist with office paperwork, data entry, and general administrative tasks.
• Work closely with our technicians and office team to ensure excellent customer service.

• Excellent communication and customer service skills.
• Comfortable making outbound sales and follow-up calls.
• Strong organizational and multitasking abilities.
• Basic computer skills.
• Dependable, punctual, and a team player.
• Previous customer service or office experience preferred.
• Experience in the home services industry (HVAC, Plumbing, Electrical, etc.) is a plus.
• Experience using Service Titan software is highly preferred.

• Hours:
  
  Monday–Friday, 7:30 AM – 4:00 PM
• Full-Time Position
• Benefits Available
• Friendly, Team-Oriented Work Environment
• Opportunity to Grow With Our Company

If you're outgoing, organized, enjoy helping people, and are comfortable working in a fast-paced office, we'd love to hear from you!

Fusion Home Services – Where Great Service Starts With a Great Team!