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Customer Service Rep
Job in
Virginia Beach, Virginia, 23450, USA
Listed on 2026-10-19
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
- Process specialized Medicaid eligibility cases with a high degree of accuracy.
- Research and process appeals as assigned by supervisors.
- Serve as a Subject Matter Expert (SME) on eligibility policies and processes.
- Create and maintain work plan documentation.
- Track project status and due dates.
- Collaborate with project managers on various initiatives.
- Support training teams by assisting new hires during sandbox and transition periods.
- Ensure compliance with program policies and procedures.
- Medicaid eligibility and enrollment knowledge
- Case management
- Appeals processing
- Microsoft Office (Word, Excel, Outlook)
- Basic computer navigation
- Research and analytical skills
- Strong communication and organizational skills
- English proficiency required
- Bilingual (English/Spanish) preferred for bilingual positions
Experience:
- High School Diploma or GED required.
- Associate Degree preferred.
- Minimum 4+ years of relevant professional experience required, or an equivalent combination of education and experience.
- Candidates with an Associate Degree and 2+ years of relevant experience are preferred.
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