Technical Field Service Project Manager

Electrify America is committed to revolutionizing the way people charge. As the country's largest open DC fast charging network, Electrify America is actively contributing to electrifying mobility today and building a more sustainable future. At Electrify America, we value innovation, collaboration, and a commitment to sustainability. We strive to establish a diverse and inclusive workplace where employees can develop personally and professionally.

As a team member at this rapidly growing company, you can work on state-of-the-art technology and join a team making a significant impact in the world. If you're interested in joining a dynamic, innovative company, Electrify America is a place where you can learn, grow, and make a difference!

This position is Fully On-site in Asburn, VA.

The Technical Field Service Mgr serves as a primary technical resource for manufacturer equipment deployed across the Electrify America network. The role provides advanced technical support for charger dispensers, power cabinets, charging cables/connectors, controls, communications, and associated electrical equipment, partnering directly with equipment manufacturers, Engineering, Operations, the Network Operations Center (NOC), field service personnel, and service vendors to diagnose failures and develop corrective actions.

The role serves as a technical liaison between Electrify America and its equipment manufacturers, ensuring OEM troubleshooting procedures, technical requirements, service bulletins, firmware and hardware updates, known equipment issues, and corrective actions are understood and effectively implemented across field operations. The Technical Field Service Mgr performs deep technical investigations, reviews field findings and diagnostic data, and translates manufacturer guidance into clear, actionable direction for internal and external teams.

In addition, the Technical Field Service Mgr analyzes recurring equipment failures and field data to identify trends, supports root cause investigations, drives manufacturer corrective actions, and develops technical guidance that enables field teams to diagnose and resolve equipment issues more efficiently. The role supports PRT and other operational escalations when manufacturer equipment expertise is required while maintaining applicable safety, documentation, and technical standards.

• Manufacturer Equipment Technical Support & OEM Management (35%)
  • Serve as a primary technical liaison between Electrify America and equipment manufacturers for charger, dispenser, power cabinet, cable/connector, controls, communications, and related equipment issues.
  • Review and communicate manufacturer service bulletins, technical advisories, firmware/hardware updates, known issues, and approved repair procedures.
  • Partner with OEM technical teams to validate troubleshooting steps, repair requirements, equipment limitations, and field corrective actions.
  • Maintain visibility into manufacturer-specific issues and ensure relevant information is communicated to NOC, Engineering, field service teams, vendors, Commissioning, and Power Restoration Team.
• Equipment Troubleshooting, Failure Analysis & Root Cause Analysis (25%)
  • Perform deep dives into equipment faults, alarms, error codes, logs, test results, and field findings to determine likely failure modes and corrective actions.
  • Support root cause investigations for recurring or high-impact equipment failures and coordinate with OEMs and Engineering when additional analysis is required.
  • Identify equipment failure trends across manufacturers, models, components, firmware versions, and field conditions and elevate systemic concerns.
  • Validate technical scopes of work and repair strategies before field deployment for complex manufacturer-equipment issues.
  • Translate technical findings into actionable troubleshooting and repair guidance for Operations and field teams.
• Field Technical Support & Escalation (20%)
  • Provide advanced remote and on-site technical support for complex equipment issues that cannot be resolved through standard troubleshooting procedures.
  • Support PRT, NOC, Commissioning, and corrective-maintenance escalations when manufacturer equipment expertise is required.
  • Determine the appropriate technical resource for escalation, including OEM support, Engineering, specialized vendors, or qualified field service personnel.
  • Review Field Service Reports, diagnostic results, photos, and supporting…