LN Venues, Box Office Manager

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. Live Nation’s Media & Sponsorship allows Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support...

it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground.

There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Live Nation is seeking a qualified Box Office Manager to oversee ticketing operations for concert venues in multiple locations. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.

This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
• Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

• Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
• Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
• Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
• Assist with the monitoring of all ticket inventory
• Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
• Partner with…