Collector II

Job Title: Collector
Job Type: Full-time
Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

• Process collection department payments via Western Union, Converge, ECM (ACH and Credit Card).
• Maintain established performance standards.
• Train and mentor level 1 collectors.
• Assist management with special collection projects.
• Send collection letters and emails with appropriate expiration dates and notices.
• Recommend and prepare workout packets following the approved workout program.
• Manage bankruptcy accounts and understand repo processes, letters, arrangements, fees, payments, and CPI.
• Understand all loan types and perform skip tracing using approved sites.
• Apply FDCPA, collection procedures, and Chartway Credit Union policies and procedures.
• Assist in areas as directed by managers.
• Recommend loss prevention strategies that protect the credit union’s collateral interests.

• Communicate clearly with proper grammar and telephone etiquette in a professional manner.
• Correspond professionally using Word, Excel, and Outlook.
• Refer to policy and procedures when applying information and making decisions.
• Adapt quickly to the evolving needs of the Collection Department.
• Perform basic math calculations accurately.
• Adhere to state and federal collection and bankruptcy laws, rules, and regulations; understand collateralization policies, credit rating agencies, and reports.
• Maintain composure with difficult or irate customers.
• Meet or exceed all training requirements for the Level 1 position.
• Attend required Credit Union meetings and complete all training classes.
• Bilingual in Spanish is preferred but not required.

• High school education or equivalent GED.
• Minimum of 2 years of collections experience in consumer loans, mortgages, fraud, small business, or student loans, or equivalent experience with mid-to-high level delinquency accounts.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1‑877‑319‑4818 extension 74862 or email us at