Extended Stay America Virginia - Front Desk Agent

Extended Stay America Virginia Beach - Front Desk Agent Address 5757 Cleveland St, Virginia Beach, VA, 23462

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Extended Stay America - Virginia Beach, featuring an outdoor swimming pool and a well‑equipped gym, is located 5 miles from the Norfolk International Airport. Each spacious suite offers a modern kitchen with a refrigerator and a dishwasher. Meals can be prepared using Extended Stay America - Virginia Beach’s barbecue facilities. A dining area and living area are included with all accommodations.

Free wi‑fi access is available at Extended Stay America - Virginia Beach. The hotel also provides free public parking on site and a reservation is required. We speak your language!