Front Desk Agent- Sitio Boutique Property at Atlantic Park

YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Top Notch Talent + World Class Hospitality

We take a proactive, hands‑on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

• Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
• Handle check‑ins and check‑outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
• Maintain and update guest‑facing systems (Cloudbeds, Whistle) with accuracy and care.
• Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
• Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution‑oriented tone.
• Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
• Support room inspections, room assignments, and readiness coordination with Housekeeping.
• Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
• Execute AM/PM checklist tasks with attention to detail and pride in presentation.
• Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
• Prepare pre‑arrival communications, welcome cards, surf reports, and other thoughtful

• Must be able to bend, stoop, squat and stretch to fulfill tasks
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
• Must be able walk, stand and exert well placed mobility for up to eight (8) hours
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity