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Front Desk Agent
Job in
Virginia Beach, Virginia, 23450, USA
Listed on 2026-01-02
Listing for:
The Founders Inn and Spa, Tapestry Collection by Hilton
Full Time
position Listed on 2026-01-02
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Join to apply for the Front Desk Agent role at The Founders Inn and Spa, Tapestry Collection by Hilton
Virginia Beach, VA
Salary: $16.00-$16.00
BASIC FUNCTIONFront Desk Agents are a major part of the “personality” of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.
QUALIFICATIONS- High school diploma or equivalent experience/training
- Ability to accomplish necessary tasks on a computer
- Ability to effectively communicate in the English language
- All room clerk functions, i.e., the friendly and efficient checking in and out of guests.
- All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
- Reservation functions including entering and updating group files.
- Concierge functions (instructing guest on local entertainment, etc.)
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
- Resolve guest complaints, disputes, grievances, and conflicts.
- Maintain a good working relationship with all Departments.
- Monitoring, selling and posting items from the Sundries shop.
- Enthusiastically collecting guest feedback/comment cards.
- Consistently present a friendly disposition and professional demeanor at all times.
- Ability to work any assigned shift/work schedule.
- Any other task, written or verbal, assigned by Management.
- 401(k) Matching to help you plan for your future
- Comprehensive Health Insurance (Medical, Dental, and Vision)
- Global Hilton Travel Discounts for leisure and business travel
- Generous Paid Time Off for personal and vacation time
- Exclusive Discounts on spa services and dining at our property
- 100% Tuition Remission at Regent University, with a 25% tuition discount for spouses and dependents
- Complimentary Employee Meals during shifts
- Career Growth: opportunities for advancement, skill development, cross-departmental experience, and networking, all within a dynamic and supportive work environment
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