Front Desk Agent

$14.00/Hour

The Founders Inn & Spa, Tapestry Collection by Hilton, is proud to be recognized as a CoVa BIZ Magazine 2026 Best Place to Work!

We're looking for friendly, enthusiastic, and service-driven individuals to join our award-winning team as Front Desk Agents. With both full-time and part-time opportunities available, this is your chance to build a rewarding career in hospitality while being part of the Hilton family! Do you enjoy meeting new people, helping others, and creating memorable experiences? Are you someone who takes pride in delivering outstanding customer service?

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests, assisting with their needs, and delivering the exceptional hospitality that Hilton is known for worldwide.

• Create memorable first impressions:
  Welcome guests with genuine hospitality and provide friendly, efficient check-in and check-out experiences.
• Deliver Hilton-level service:
  Consistently demonstrate professionalism, attention to detail, and personalized guest service.
• Manage reservations:
  Process reservations, modifications, cancellations, and group room arrangements accurately.
• Handle guest transactions:
  Process payments, post charges, balance cash transactions, and maintain accurate financial records.
• Recognize Hilton Honors members:
  Acknowledge loyalty members and deliver applicable program benefits in accordance with Hilton standards.
• Resolve guest concerns:
  Respond promptly and professionally to guest requests and service issues, taking ownership and involving management when appropriate.
• Be a local hospitality expert:
  Recommend restaurants, attractions, entertainment, and activities throughout Virginia Beach and the surrounding area.
• Promote hotel amenities:
  Share information about dining, spa services, special events, and other hotel offerings.
• Support retail operations:
  Maintain and process purchases from the hotel's sundries shop.
• Collaborate with other departments:
  Work closely with Housekeeping, Maintenance, Food & Beverage, and other teams to ensure seamless guest experiences.
• Protect guest information:
  Maintain confidentiality and follow established procedures for handling guest and payment information.
• Maintain professional standards:
  Uphold hotel grooming, appearance, attendance, and workplace conduct expectations.

We believe exceptional hospitality begins with exceptional people! Our ideal candidate will demonstrate:

• A friendly, welcoming personality and genuine passion for hospitality.
• Excellent customer service and communication skills.
• A positive attitude, professional appearance, and strong work ethic.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Basic computer proficiency and willingness to learn hotel reservation systems.
• Dependability, punctuality, and attention to detail.
• Ability to work independently and collaboratively with team members.
• Flexibility to work assigned shifts, including weekends and holidays, based on business needs.

• High school diploma or equivalent education or training.
• Previous hospitality, hotel front desk, or customer service experience preferred.
• Familiarity with hotel property management systems is a plus.
• Ability to communicate effectively in English to perform essential guest service responsibilities.

At The Founders Inn & Spa, hospitality is more than a service — it's how we make people feel. As part of the Hilton family, we embrace six core values that guide our…