Regional Director of Operations

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts

Location:

Hampton Roads, VA (based in or willing to relocate)

Reports to:

Vice President of Operations Portfolio: 5-7 Marriott, Hilton and IHG hotels: select-service, extended-stay and full-service Team:
General Managers of each hotel

Employment type:

Full-time, exempt Travel:
About 60% of time at properties: regular driving across Hampton Roads, with overnight stays for our Charlottesville, VA and Columbia, MD hotels Salary range: $105,000 - $135,000 base + annual performance bonus

About LTD Hospitality GroupLTD Hospitality Group is a second-generation, owner-operated hospitality company founded in 1983. We own and manage Marriott, Hilton and IHG hotels across Virginia and Maryland, and growing Your Space, our own extended-stay brand, through ground-up development. That combination is rare: the operating discipline of a branded portfolio, the speed of a family company, and a seat at the table as a new brand scales.

The role

As Regional Director of Operations, you will own the results of a region: profit, revenue, guest experience and people. You will have real authority, direct access to the C-Suite and ownership, and no layers of bureaucracy between a good idea and its execution. In return, we expect clear accountability: you will know your numbers, tell us what they mean, and move them.

This role is for a leader who has already run a hotel well, now wants to make every hotel in a region run better, and would rather be measured on outcomes than on effort.

Why leaders join us

• Owner proximity. You present directly to the people who make the capital decisions, so your recommendations become actions fast.
• A brand in growth mode. Strong leaders help shape Your Space operating standards and are first in line as the platform grows.
• Multi-brand range. Select-service, extended-stay and full-service experience across three major franchisors builds a career few single-brand roles can.

What you will own Profitability and financial health

• Own each hotel's P&L, GOP and EBITDA against budget, forecast and prior year, with flow-through as the core measure.
• Lead the rolling weekly and monthly forecasts with each GM.
• Manage labor productivity by department (hours and cost per occupied room), scheduling to demand.
• Drive cost-per-occupied-room discipline, use group purchasing where it beats local spend, and prioritize capital and PIP spend with Facilities.

Revenue generation

• Optimal RevPAR Index (RGI) and market share against each hotel's competitive set.
• Ensure GM engagement with Revenue Management and Sales monitoring pace, pickup, segmentation performance and pricing.
• Protect rate integrity and channel mix, and grow F&B, meetings and ancillary revenues.

Guest service and brand standards

• Own guest satisfaction, Net Promoter and online reputation results on Marriott, Hilton and IHG platforms.
• Keep every hotel in good standing on brand QA audits. No hotel should ever be surprised by an audit result.
• Lead structured property visits with documented findings, actionable item owners and due dates, followed up until closed.
• Help refine and launch Your Space operating standards as the brand grows.

Culture and talent development

• Recruit, coach and evaluate General Managers, and build a ready-now successor for every GM seat.
• Mentor department heads so our next GMs come from inside.
• Model our values and enforce safety and employment-law compliance (wage and hour, tip practices, I-9, OSHA).

Executive reporting

• Deliver a weekly regional flash to the Leadership Team each Monday: prior-week results, 30/60/90-day pace, risks and asks.
• Present a Monthly Business Review for each hotel and quarterly ownership presentations a non-operator can follow in fifteen minutes.

What you bring Experience

• 10+ years in hotel operations, including at least 3 years as a General Manager with full P&L ownership
• 3+ years in a multi-property role (Area GM, Regional Director, Director of Operations or equivalent) overseeing at least five hotels in a region, ideally across more than one brand family
• Experience with at least two Marriott, Hilton and IHG; select-service and extended-stay depth is essential, full-service experience is a strong plus
• A documented record of moving RevPAR Index, GOP margin and guest scores at the same time
• Renovation or PIP experience, and working with lenders, asset managers or institutional owners, is…