Payroll Specialist II - On-Site

Payroll Specialist II – On‑Site

Base pay range: $22.00/hr – $27.00/hr

Location:

Virginia Beach, VA (on‑site)

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever‑changing HR legislative landscape.

Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

As a Payroll Specialist on our team, you are the expert resource to your dedicated group of clients. As an essential part of the operations team supporting our business clients, you will play a critical role in serving our clients who trust Asure’s services to manage their changing payroll needs. As the face of payroll to our dedicated clients, delivering expert payroll processing and services is the standard.

Responsible for establishing and maintaining employee payroll records. You will own the activities necessary to provide dedicated quality processing services making Asure Software a leader in the industry.

• Enter and maintain employee related information in the payroll system, including personnel changes, wage adjustments, garnishments, child support and liens, tax withholding changes, direct deposit, special with holdings, compensation and state unemployment codes, leave of absence, and termination forms.
• Administer all payrolls within an assigned portfolio of customers, ensuring all customer payroll are processed in a timely and accurate manner, and in compliance with all applicable laws and regulations.
• Process a variety of different payroll scenarios—weekly, semi-monthly, and custom calendar, hourly, salary, commissions, multi-state, etc.
• Produce preliminary payroll reports and compare them against time sheets and other payroll data, to confirm accuracy.
• Verify time and attendance records, wage computation, hours worked and pay adjustments, and post information into appropriate records.
• Develop and maintain positive relationships with each client, serving as a trusted, go‑to source for payroll processing support and best‑practice recommendations.
• Respond to customer telephone and/or email inquiries and take appropriate action, in compliance with customer’s Service Level Agreements.
• Ensure quality control and auditing to maintain accuracy and low error or defect percentage.
• Assist with month‑end, quarter‑end and year‑end processes including communicating with clients on ACA activities and W2 pay/deduction code mapping verifications.
• Assist with the training and re‑education sessions with customers on system functions and changes in the regulatory environment.
• Assist and/or manage updates to customers leave (PTO) plans and ancillary products such as benefits and 401(k) plans.
• Pro‑actively and independently problem‑solve issues relating to payroll and tax law inquiries when necessary.
• Mentor Level I specialists, teaching Level II responsibilities, cross‑training on more complex client needs.
• Interpret information in payroll publications to solve payroll and tax law inquiries.
• Act as the go‑to person on how to use system features and functionality related to payroll processing.
• Build or update Payroll procedures manual to ensure documented “how to” processes encompass changes in functionality.
• Configure complex Time Off Accrual (TOA), Benefit Table HR Package information, VMR troubleshooting, and Time Clock troubleshooting/adding employees.
• Set up and assist with changes of complex General Ledger for clients and ADHOC reports.

• CPP certification or 5+ years of automated payroll experience.
• Associate degree in accounting, finance or business (required);
  Bachelor's degree preferred.
• Previous payroll processing experience in a client‑facing environment, such as a Service Bureau Organization (SBO).
• Direct experience with a variety of…