Business Systems Architect - ServiceNow

Business Systems Architect - Service Now ) at Life Net Health.

Location:

Virginia Beach, VA (onsite), Richmond, VA (onsite), or Indianapolis, IN (onsite).

Department:
Corporate Information Systems

Job Type: Full-Time

Shift: 8:15 a.m.–5:00 p.m. ET;
Overtime as Needed; 10% Travel

Clinical Classification:
Non-Clinical

This range is provided by Life Net Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $1,/yr

• Solutions Management & System Optimization:
  Designs solutions and configures/develops applications to support day-to-day operations and business needs. Support ad-hoc requests as needed. Identify opportunities for process improvement and system enhancements.
• Stakeholder Engagement & Requirement Analysis:
  Engages with stakeholders to gather and translate business requirements into functional and technical specifications. Understands business priority of requests and plans changes accordingly. Build strong relationships across departments. Communicates complex technical concepts clearly to non-technical audiences.
• Customer Service/Incident Response:
  Troubleshoots and resolves system issues within the business community. Engages internal resource groups as needed to accomplish. Addresses emergency and/or urgent issues timely.
• Change Management:
  Writes and approves validation deliverable documentation validation strategy documentation, testing plans and design documentation within software. Assists the business users with activities related to software change requests, including creation and execution of test scripts to test business functionality, establishment of training plans and creation of user training documentation.
• Project Management:
  Defines, documents and manages project scopes, goals, priorities, deliverables and timelines that support business goals in collaboration with Senior Management and stakeholders.

• Bachelor’s degree
• Five (5) years of work experience in designated software and/or module
• Three (3) years of related Information Technology experience with analysis, validation, and documentation

• Bachelor’s degree in Information Systems, Computer Science, or a related Business discipline
• Software Systems Certification: certification for relevant software
• One (1) year of experience in FDA regulated industry
• One (1) year of project management experience

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail:
  Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery.
• Proficiency in Microsoft Office:
  PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Time Management:
  Ability to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.

Life Net Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• Mid-Senior level

• Full-time

• Information Technology and Engineering

• Hospitals and Health Care, Biotechnology Research, and Medical Equipment Manufacturing