Business Systems Architect - ServiceNow

Business Systems Architect - Service Now

Location:

Remote or on‑site in Virginia Beach, VA;
Richmond, VA; or Indianapolis, IN. On‑site preferred.

Department:
Corporate Information Systems

Job Type: Full‑Time

Shift: 8:15 a.m. – 5:00 p.m.;
Overtime as Needed; 10% Travel

Clinical Classification:
Non‑Clinical

Life Net Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

Life Net Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio‑implants, regenerative medicine and research;

and, to serve the community with educational and support services that enhance the donation process. Life Net Health has over 1200 employees and has a growing global presence.

The Business Systems Architect is responsible for designing and implementing optimized system solutions for designated Corporate Systems. This role serves as a partner to business units, translating operational needs into scalable, integrated system architectures. The Architect leads cross‑functional initiatives, ensures alignment with best practices, and drives continuous improvement through thoughtful design, configuration, and implementation of technology solutions. The position requires strong analytical skills, technical fluency in designated application, and the ability to guide stakeholders through complex system transformations.

Architects with expertise with Nuvolo Connected Workplace are encouraged to apply. The Business Systems Architect – Service Now will support all processes on the Service Now platform, which includes Nuvolo.

• Solutions Management & System Optimization:
  Designs solutions and configures/develops applications to support day‑to‑day operations and business needs. Support ad‑hoc requests as needed. Identify opportunities for process improvement and system enhancements.
• Stakeholder Engagement & Requirement Analysis:
  Engages with stakeholders to gather and translate business requirements into functional and technical specifications. Understands business priority of requests and plans changes accordingly. Build strong relationships across departments. Communicates complex technical concepts clearly to non‑technical audiences.
• Customer Service/Incident Response:
  Troubleshoots and resolves system issues within the business community. Engages internal resource groups as needed to accomplish. Addresses emergency and/or urgent issues timely.
• Change Management:
  Writes and approves validation deliverable documentation validation strategy documentation, testing plans and design documentation within software. Assists the business users with activities related to software change requests, including creation and execution of test scripts to test business functionality, establishment of training plans and creation of user training documentation.
• Project Management:
  Defines, documents and manages project scopes, goals, priorities, deliverables and timelines that support business goals in collaboration with Senior Management and stakeholders.

• Bachelor’s degree
• Five (5) years of work experience in designated software and/or module
• Three (3) years of related Information Technology experience with analysis, validation, and documentation

• Bachelor’s degree in Information Systems, Computer Science, or a related Business discipline
• Software Systems Certification: certification for relevant software
• One (1) year of experience in FDA regulated industry
• One (1) year of project management experience

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels…