Systems Administrator

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$27.10/hr - $36.14/hr

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE:
Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. At Life Net Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

• Location:
  
  Virginia Beach, VA (on-site)
• Department:
  Information Systems
• Schedule:
  
  Monday – Friday, 8:15 a.m. – 5:00 p.m. (ET), on call & overtime as needed
• Clinical Status:
  Non-Clinical

The Systems Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day‑to‑day operations and problem resolution for all server, storage, network devices, etc. Provides Technical Services (Help Desk) problem identification, diagnosis, and resolution of problems. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Your work will have purpose every single day, contributing directly to life‑changing outcomes.

• Infrastructure Support:
  Conducts activities in support of Life Net Health infrastructure including servers, network devices, operating systems, O365 services, directory services, permissions, patch management, software deployment, and file services. Administers printers including software setup, group policy deployment, network connectivity, scripting, and troubleshooting issues.
• System Monitoring:
  Monitors and maintains system alerts and notifications, and works with system owners on alert notifications and processes.
• Customer Service and Incident Response:
  Acts as an escalation point for Technical Services Staff including training and troubleshooting. Responds to incidents and service requests using the service management system according to predefined SLAs. Assists the security team with audits, investigations, and remediations.

• Minimum Requirements:
• High school diploma or GED
• Three (3) years of experience with functional and technical aspects of IT support services to include user account administration, networking, operating systems, and applications.
• One (1) year of administration experience with at least one of the following:
  Server Operating Systems, Active Directory, Office 365, Networking, Security, or Telecom.

• Associate’s degree in Information Systems, Computer Science, or a related field
• Bachelor’s degree in Information Systems, Computer Science, or a related field
• MCSA, MCP, or equivalent:
  Microsoft Certification or Professional Certification
• System Knowledge:
  Patch Management utilizing MECM or equivalent
• Security+ Certification

• Communication
  
  Skills:
  
  Basic verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Time Management:
  Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/ pitfalls.
• Attention to Detail:
  Ability to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/ completeness and early/ on-time delivery.
• Analysis/ Problem Solving:
  Ability to identify and define problems and solutions.
• Systems Knowledge:
  Proficient in administrating Email Systems, Virtual Environments, Windows OS, Printers, Third-Party Software, Security, Active Directory, Group Policy Management.
• Equipment/ Technology:
  Skillful in proper use of tools, hardware, software, and equipment.

When you join Life Net Health, you're not just taking a job, you’re joining a mission‑driven community dedicated to…