Senior Computer Specialist

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

Performs various technical tasks to support the operations of the IS Department and the daily operation of the AVB Tech Help Line/Desk.

• Coordinates the operations of local area networks including backups and disaster recovery.
• Installs and configures PC's, LAN workstations, and various software packages.
• Manages user accounts, security and workstation configurations, and writes user/technical documentation.
• Resolves performance and security issues as necessary; installs upgrades and patches to network operating software as required; monitors virus scanning on workstations.
• Uses diagnostic tools and troubleshooting processes to determine if problems are due to equipment, network or application errors, resolve connectivity; installs and configures PC's and various software packages, troubleshoots logon problems.
• Tracks software license compliance along with technology documents/certificates such as product registrations.
• Utilizes LANDesk for management and maintain records on hardware and software configurations, network performance and configurations; maintain inventory tracking records in Lotus Notes Database.
• Writes, maintains and updates documents/procedure in Lotus Notes Database.
• Performs related duties as required.

All other tasks as assigned by the manager.

None required.

• Two years of experience in related field work, which includes Windows XP, Vista, and Windows 7, LAN and workstation support.
• Experience in troubleshooting hardware and software problems at the component level.

• Exhibits strong interpersonal skills and customer service.
• Exhibits a poised, professional manner with the ability to work well with diverse types of individuals over the telephone, in written correspondence, and in‑person.
• Communicates clearly and effectively.
• Works independently, problem‑solves, takes initiative, sets priorities, handles multiple projects, and exercises good judgment in a fast paced, dynamic, deadline‑driven environment in an organized and professional manner.
• Demonstrates attention to accuracy, detail and thoroughness in completing assigned duties.
• Maintains confidentiality and handles confidential and sensitive information in an appropriate manner.

• Normal office environment

• Normal office environment

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• Any other applicable training assigned by the manager.

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition (a company‑wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘Avalon Bay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on…