Technology Support Technician

Overview

Provide basic, ongoing, first-level, school-based technical support to teachers and other staff in the use of technology. Technicians will be responsible for complying with Department of Technology (Use the "Apply for this Job" box below). and directives at their respective buildings. The position reports to the Principal with input and guidance from the Department of Technology.

• Serve as an advisor to school staff for general technical issues.
• Provide basic ongoing first-line technical support to school staff and students.
• Troubleshoot and repair minor computer and peripheral equipment problems/issues.
• Manage accounts and reporting for select instructional applications.
• Assist users with network access issues and reset passwords as needed.
• Install and customize new computers with site-based software/drivers; upgrade/update software as needed.
• Provide logistical support for new computers and peripherals (physical setup and placement).
• Perform school-specific technical work for division-level technology initiatives.
• Coordinate computer hardware repairs records for the school.
• Document all work performed and enter requests for new services in the DOT Service Desk system.
• Collaborate with staff on software purchases regarding technical requirements and limitations.
• Verify technology purchases and provide logistical support for new deliveries and physical setup.
• Maintain technology inventory records for the school.
• Serve as a technical liaison with division technical support staff and outside vendors; act as vendor contact on technical issues.
• Serve as site owner for the school Intranet and provide training and support for SharePoint and Student Portal.
• Prepare and support technology for online testing.
• Participate in ongoing technical support training as required by DOT and/or principal.
• Perform other technology-related duties as assigned.

Good knowledge of troubleshooting and operation of computer hardware and common software applications (e.g., Microsoft Office); thorough knowledge of methods and techniques to maintain and repair equipment; ability to carry out maintenance plans and repair schedules; knowledge of ticket-tracking applications; strong written and oral communication; ability to work with minimal supervision and organize workload; excellent interpersonal and customer service skills; ability to listen, understand, and analyze problems.

Required: High School Diploma or GED. Experience providing technical support on a variety of hardware, software, and operating systems. Industry-relevant certifications preferred (e.g., Network+).

Preferred: Associate degree.

Must have the use of sensory skills to communicate and interact with others. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing, climbing, and crawling. Exposure to elements such as dirt, fumes, odors, hazards, and loud noises. Ability to lift up to 50 pounds frequently. Requires timely and regular adherence to work schedules. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.

Possession of a valid driver’s license. Regular and reliable attendance is an essential function of this position.