Business Process Architect AI

The ideal candidate brings deep healthcare operational expertise and understands how clinical and administrative workflows function end-to-end. While exposure to AI, automation, and analytics is beneficial, the priority is someone who can re-engineer processes, drive adoption, and ensure AI-enabled solutions fit real-world workflows.

The Architect will act as a key leader, collaborating with senior stakeholders to design and implement innovative, scalable, and efficient business solutions that deliver measurable impact. This role sits at the intersection of
** technology, process, and transformation**, bridging what AI Engineers build, what Enterprise Engineers enable, and how the business operates day-to-day.##
** Key Responsibilities**###
** Domain Partnership & Strategy
*** Partner with Enterprise Engineers and operational leaders to align process redesign with system architecture, data flow, and integration needs.
* Work with clinical, care coordination, revenue cycle, and other business teams to understand current workflows and identify opportunities for improvement.###
** Business Process Transformation
*** Assess and map current-state processes and design future-state workflows that support AI and automation integration.
* Conduct process evaluations to identify inefficiencies and opportunities for standardization and optimization.###
** Technology Integration & Governance
*** Collaborate with AI and automation teams to ensure solutions fit real-world workflows and deliver business value.
* Support governance efforts to promote responsible AI adoption, compliance, and risk mitigation.###
** Performance Monitoring & Optimization
*** Define measurable success metrics such as improved cycle time, accuracy, decision speed, or cost efficiency.
* Monitor implemented workflows and provide recommendations for continuous improvement.###
** Change Management & Adoption
*** Support change management initiatives to help operational teams adopt new processes.
* Ensure communication, training, and transition support are built into transformational initiatives.###
** Technical Exposure (Not Hands-On)
*** Familiarity with AI/ML concepts, workflow automation, RPA, NLP, data flows, and generative AI tools.
* Ability to translate operational needs into solution requirements for technical teamsThe
** AI Business Process Engineering Architect
** will lead large-scale business process transformation initiatives across the organization, with a strong focus on operational excellence in
** clinical operations, care management, and revenue cycle**. This role centers on identifying opportunities for automation and AI enablement, and partnering with technical teams to bring those solutions to life.
** Education
* * Bachelor’s or master's in industrial engineering, Business Process Management, Computer Science, or related field. (Preferred) Experience
* ** Eight (8+) years
** of experience in business process engineering, workflow redesign, or transformation roles within complex organizational settings. required
* Background working with
** healthcare workflows
** such as clinical operations, care coordination, access management, or revenue cycle (preferred).
* Experience leading cross-functional initiatives and partnering with operational leaders to understand current processes and define future-state workflows.
* Exposure to
** AI, automation, analytics, or digital transformation
** projects, with the ability to translate operational needs into solution requirements.
* Skilled in process mapping, requirements gathering, and documenting workflows using structured methodologies (Lean, Six Sigma, etc.).
* Experience supporting
** change management and adoption
** for redesigned processes.
* Demonstrated ability to measure and communicate process improvement outcomes (cycle time, accuracy, efficiency, or productivity).
** Benefits:
Caring For Your Family and Your Career****•
** Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance   
• Legal Resources Plan  
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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