Business Process Architect AI

Business Process Architect AI – Sentara Health

The AI Business Process Engineering Architect leads large-scale business process transformation initiatives across the organization, focusing on operational excellence in clinical operations, care management, and revenue cycle. This role identifies opportunities for automation and AI enablement, partnering with technical teams to bring solutions to life. Ideal candidates possess deep healthcare operational expertise and understand end-to-end clinical and administrative workflows. Experience with AI, automation, and analytics is beneficial but not required;

the priority is a candidate who can re‑engineer processes, drive adoption, and ensure AI‑enabled solutions fit real‑world workflows. The Architect collaborates with senior stakeholders to design and implement innovative, scalable, and efficient business solutions that deliver measurable impact, bridging technology, process, and transformation.

• Domain Partnership & Strategy
  • Partner with Enterprise Engineers and operational leaders to align process redesign with system architecture, data flow, and integration needs.
  • Work with clinical, care coordination, revenue cycle, and other business teams to understand current workflows and identify opportunities for improvement.
• Business Process Transformation
  • Assess and map current‑state processes and design future‑state workflows that support AI and automation integration.
  • Conduct process evaluations to identify inefficiencies and opportunities for standardization and optimization.
• Technology Integration & Governance
  • Collaborate with AI and automation teams to ensure solutions fit real‑world workflows and deliver business value.
  • Support governance efforts to promote responsible AI adoption, compliance, and risk mitigation.
• Performance Monitoring & Optimization
  • Define measurable success metrics such as improved cycle time, accuracy, decision speed, or cost efficiency.
  • Monitor implemented workflows and provide recommendations for continuous improvement.
• Change Management & Adoption
  • Support change management initiatives to help operational teams adopt new processes.
  • Ensure communication, training, and transition support are built into transformational initiatives.

• Familiarity with AI/ML concepts, workflow automation, RPA, NLP, data flows, and generative AI tools.
• Ability to translate operational needs into solution requirements for technical teams.

• Bachelor’s or master’s in industrial engineering, Business Process Management, Computer Science, or related field (preferred).

• Lean Six Sigma, Process Re‑engineering, or AI‑for‑Leaders credentials (preferred).

• Eight (8+) years of experience in business process engineering, workflow redesign, or transformation roles within complex organizational settings (required).
• Background working with healthcare workflows such as clinical operations, care coordination, access management, or revenue cycle (preferred).
• Experience leading cross‑functional initiatives and partnering with operational leaders to define current and future‑state workflows.
• Exposure to AI, automation, analytics, or digital transformation projects, with the ability to translate operational needs into solution requirements.
• Skilled in process mapping, requirements gathering, and documenting workflows using structured methodologies (Lean, Six Sigma, etc.).
• Experience supporting change management and adoption for redesigned processes.
• Demonstrated ability to measure and communicate process improvement outcomes (cycle time, accuracy, efficiency, or productivity).

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet Insurance
• Legal…