IT Support Technician

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BMZ USA, Inc. develops and produces high-tech lithium-ion battery systems and is looking for an IT Support Technician to join our team.

BMZ USA is one of the four development and manufacturing sites of BMZ Group that employs almost 2,000 people worldwide.

We offer a friendly, safe working environment and a place to grow. We are looking for a professional with experience and the mindset to not only execute daily tasks but also take on new challenges as we continue our path to become the largest supplier of customized Li-ion battery pack solutions.

Position Summary

The IT Support Technician will be responsible for day-to-day management and maintenance of IT equipment and systems within a manufacturing environment, along with serving as the first point of contact for users seeking technical assistance within an office environment. The role is crucial in ensuring the reliability, security, and optimal performance of our IT systems, hardware, and software. The IT Support Technician will collaborate closely with BMZ Group’s IT department, located in BMZ’s headquarters in Germany

Job Functions

Include the following, but other duties may apply:

• Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
• Perform installations, configurations, and upgrades of desktop hardware and software.
• Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
• Maintain and update documentation of hardware and software configurations.
• Assist with the setup and deployment of new equipment and systems.
• Collaborate with 2nd and 3rd level IT team members to ensure efficient operation of the company's IT infrastructure.
• Provide training and guidance to users on best practices and usage of IT resources.
• Ensure compliance with company policies and procedures related to IT security and usage.
• Participation in internal IT projects (also globally)
• Development and maintenance of IT system documentation
• Additional duties as assigned by the local General Manager or BMZ’s Group CIO

Minimum Essential Skills And Experience

• Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Desktop Support Technician or in a similar role. (2 - 3 years minimum experience.)
• Strong knowledge of Windows operating systems, Microsoft Office, Active Directory.
• Familiarity with remote desktop applications, VPNs, and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaborate with other departments.
• Strong organizational skills and attention to detail

Additional Valued Skills And Experience

• Bi-lingual
• Knowledge of Quick Books Desktop Enterprise 24.
• Familiarity with manufacturing systems and technology (Keyence, AutoCAD, etc.).
• MCSE and/or MCSA certification
• Experience with Microsoft D365 software

REPORTING TO THIS POSITION

• None

BENEFITS:

• 401(k)
• Dental Insurance
• Health Insurance
• Health savings account
• Vision Insurance
• Variety of supplemental insurance
• Life insurance paid by the employer
• Flexible schedule
• Paid time off
• Referral program

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, fingers, handle, or grasp; reach with hands and arms; stoop, kneel, crouch or crawl; and talk and hear. Vision abilities required. The employee may be required to occasionally lift and/or move up to 50 pounds.

Working hours are 8:00 am to 5:00 pm EST., Monday through Friday. The noise levels in some manufacturing facilities frequently may exceed the normal dBA. Work conditions may include elevated noise levels requiring hearing protection. While performing the duties of…