Desktop Support Specialist

Virginia Beach, United States | Posted on 01/13/2026

Position Title: Desktop Support Specialist

Contract Duration
: 6 month Contract to Hire

Employment: Onsite (100%)

About Us:Endurance

ITServicesprovides

Managed

IT Services,Cybersecurity Solutions,andIT Consulting to help businesses staysecureandproductive.

Wealsooffer

ITStaffingfor

Direct-Hire,Contract-to-Hire, and contract roles, plus internal full-time positions.

Note:Someopportunitiesmaynotbeexclusiveandcanchangeasweworkwithclients but our goal is always to help candidates find the right job.

The Desktop Support Specialist plays a critical role in ensuring seamless technology operations across the Urology of Virginias network. As the primary point of contact for end-user IT support, this position is responsible for providing timely, effective resolution to technical issues across a diverse range of devices and systems. The ideal candidate will be proactive, detail-oriented, and adept at balancing technical expertise with strong customer service in a fast-paced, collaborative environment.

This role ensures system reliability, enhances user productivity, and supports continuous improvement in IT service delivery.

Responsibilities:

• Respond to inbound support requests via phone, email, and other channels
• Resolve a high percentage of issues during first contact
• Install, configure, maintain, and upgrade end-user hardware, mobile devices (laptops, desktops, iPads, iPhones, Android devices), and peripheral equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Utilize and document all activities in the company’s ticketing system, including time entry and SLA tracking
• Evaluate network performance and recommend improvements
• Escalate complex issues efficiently while ensuring adherence to service level agreements
• Provide after-hours remote support as part of an on-call rotation
• Develop and maintain technical documentation for hardware/software installations, asset tracking, loaner equipment, RMA processes, and software licensing

• Strong written, verbal, and interpersonal communication skills
• Experience with ticketing systems, time tracking, SLAs, and detailed documentation
• Hands-on experience configuring and troubleshooting Microsoft Windows 11, laptops, desktops, and mobile devices (iOS, Android)
• Proficient in troubleshooting printers, scanners, and other peripheral devices
• Practical experience with Active Directory management and user account administration
• Solid understanding of network troubleshooting and modern network topology principles
• Working knowledge of Microsoft Office Suite
• CompTIA A+ certification and/or CompTIA Network+ certification required
• Additional Microsoft or relevant technology certifications preferred

• May have rotating weekend with prior written notice