Network Technician

Overview

General Responsibilities:

This is a skilled technical position responsible for maintaining and repairing information technology and communications equipment and analyzing customer requests for service and maintenance calls regarding information technology and communications equipment. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment and electronic devices. Work may be performed in a shop environment or on-site at other facilities.

• Address users in a courteous and professional manner and directly communicate with customers.
• Detail all information given and received into service desk application.
• Work with the team to complete ongoing projects and tasks.
• Advise and instruct end users on the necessary technology to achieve solutions.
• Troubleshoot and resolve issues.
• Manage multiple projects/priorities simultaneously.
• Train end users on systems and applications.
• Perform related work as required.

Specialization and proficiency in one or more of these areas is essential.

• Configure, diagnose, repair and upgrade desktop/laptop PC equipment and troubleshoot configuration errors of both hardware and software components using enterprise desktop management application.
• Configure, implement, diagnose, and repair copiers and multifunction devices (scanner/copier/printer networked devices) including software and hardware.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Upgrade device drivers and applications.
• Build, troubleshoot and distribute application installation packages.
• Develop, distribute and troubleshoot scripts.
• Support user rights and resolve Group Policy issues.
• Create network resources, users, folders, print queues, rights, etc. as required.
• Install and test necessary hardware and software.
• Maintain consumable parts inventory.
• Research repair part compatibility and availability through various suppliers/vendors.
• Conduct warranty repair work utilizing manufacturer specific diagnostic programs and submit manufacturer warranty claim documentation.
• Monitor manufacturer product bulletins for product recalls and updates.
• Track repair data for trend analysis.

Must have a thorough knowledge of the operation, uses and capabilities of computer equipment; methods, tools and techniques used to maintain and repair computer equipment; hazards of the work and of necessary safety precautions; and service desk applications. Must have the ability to read and understand maintenance manuals and work from sketches, drawings and diagrams; establish and maintain effective working relationships with associates and vendors;

and carry out maintenance plans and repair schedules for technical resources in a large environment. Must have the ability to perform component level soldering repair to industry standard and the ability obtain a manufacture warranty repair certification. Must be skilled in the use of computer equipment and possess excellent communication both written and oral, organizational skills, and customer service skills.

Required: High School Diploma or GED. Two (2) years of Information Technology technical hands-on experience using a combination of hardware, operating systems, and client-server applications in an enterprise wide distributed computing environment. Must possess a valid driver's license and have reliable transportation to carry out site visits as assigned.

Preferred: Industry relevant certifications in related field.

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing, climbing, and crawling.

Work involves moderate exposure to unusual elements such as dirt, fumes, gases, unpleasant odors, extreme vibrations, hazards such as moving vehicles, moving mechanical parts, etc. and/or loud noises. Ability to lift up to 50 pounds frequently. Requires timely and regular adherence to established work schedules.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

• Regular and reliable attendance and adherence to established work schedules is an essential function of this position.
• Specialization and proficiency in one or more of the identified specific job function areas is essential and requires the following knowledge base:
• Field Services Team - Proficiency in local area networking, Active Directory account/rights maintenance, remote management applications, SCCM, and Mobile Device Management. Basic understanding in administration of Google Apps for Education. Expert level…