Application Administrator

Overview

Job Summary: Applications Administrator is a key technology contributor with a core focus of applying and supporting technology to deliver business capabilities. Responsible for supporting a number of diverse application systems across multiple subsets of functional business areas within the Enterprise to include but not limited to Merchandise Systems, E-Commerce, Supply Chain Systems, Store Systems, Point of Sale (POS), Financial Systems, Human Capital Applications, Hospitality, Property Management, EDI, RIB Services and Release Management Automation Support, SharePoint, Identity Management, Service Desk Applications, Asset Management, etc.

Responsible for the operational maintenance, support, information assurance, and lifecycle management of line-of-business applications within their area of responsibility as well as the implementation of new application features and upgrades.

Incumbents of this position must be U.S. Citizens.

• Installs and configures application software.
• Sets/manages application parameters.
• Troubleshoots technical application problems and coordinates resolution of problems with other support groups.
• Monitors and coordinates application software and databases, as well as upgrades to the production and test environments.
• Ensures changes to systems are captured and information security and compliance requirements are documented.
• Ensures/implements the application of Information Security/Information Assurance policies, principles, and practices in the delivery of systems, applications, and/or services (hardware & software).
• Prioritizes and responds to Service Desk requests within the parameters set forth by NEXCOM SLAs.
• Monitors applications, databases, interfaces, etc. Analyzes and recommends fixes/enhancements to systems.
• Acts as the point of contact between Vendors, Functional Users, Database Administrators, Systems Administrators, and Helpdesk for all application functionality and configuration.
• Ensures IT CSC Helpdesk is trained and enabled to provide Level 1 end-user support for existing and new applications, continuously shifting support and knowledge to Level 1 as applicable.
• Obtains regular processing reports to check for errors, assess/analyze errors and distinguish between databases, application, and customized application problems.
• Troubleshoots technical applications problems and coordinates resolution of problems with other support groups.
• Monitors, coordinates, and installs application software patches, cyclical releases, and major upgrades to the production and test environments.
• Assists in providing supporting documentation for Applications.
• Performs impact analysis on all patches prior to installation.
• Assists in implementation of security strategy for application-level access based on NEXCOM information technology security requirements.
• Monitors applications for performance problems.
• Provides technical support for interfaces.
• Provides technical guidance and support to systems analysis and design projects.
• Distinguishes between database, application, and/or systems-related problems.
• Performs other related duties as assigned.

The selected candidate will also need to meet the following requirements as a condition of employment to comply with SECNAV M-5239.2, Department of Navy (DON) Cyber IT and Cybersecurity Workforce Management and Qualification Manual.

By meeting these requirements and credentials, both civilians and military personnel transitioning back to civilian employment are able to demonstrate they have the training and experience necessary to perform the duties outlined for this position.

This position is designated IT-2 (Non-critical Sensitive) and has been designated as a Cyber IT/Cybersecurity Workforce Cyber IT/CSWF position in specialty area 451.

Incumbents of this position are required to meet the following requirements:

Qualified candidates must be U.S. Citizens.