Application Administrator

Job Number:

NEXCOMHQ Pay Range: $72,083 to $91,534 Based Upon experience

Applications Administrator is a key technology contributor with a core focus of applying and supporting technology to deliver business capabilities. Responsible for supporting a number of diverse application systems across multiple subsets of functional business areas within the Enterprise to include but not limited to Merchandise Systems, E-Commerce, Supply Chain Systems, Store Systems, Point of Sale POS, Financial Systems, Human Capital Applications, Hospitality, Property Management, EDI, RIB Services, and Release Management Automation Support, SharePoint, Identity Management, Service Desk Applications, Asset Management, etc.

Responsible for the operational maintenance support information assurance and lifecycle management of line-of-business applications within their area of responsibility as well as the implementation of new application features and upgrades.

• Installs and configures application software.
• Sets/manages application parameters.
• Troubleshoots technical application problems and coordinates resolution of problems with other support groups.
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Monitor and coordinate application software and databases as well as upgrades to the production and test environments.
• Ensure that all changes to systems are captured and document information security and compliance requirements.
• Ensure/implement the application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
• Prioritize and respond to Service Desk requests within the parameters set forth by NEXCOM SLAs.
• Monitors applications, databases, interfaces, etc. Analyzes and recommends fixes/enhancements to systems.
• Point of contact between Vendors, Functional Users, Database Administrators, Systems Administrators, and Helpdesk for all application functionality and configuration.
• Ensures IT CSC Helpdesk is trained and enabled to provide Level 1 end user support for existing and new applications, continuously shifting support and knowledge to Level 1 as applicable.
• Obtains regular processing reports to check for errors, assess/analyze errors and distinguishes between databases, application and customized application problems.
• Monitor, coordinate, and install application software patches, cyclical releases and major upgrades to the production and test environments.
• Assist in providing supporting documentation for Applications.
• Perform impact analysis on all patches prior to installation.
• Assist in implementation of security strategy for application level access based on NEXCOM information technology security requirements.
• Monitor applications for performance problems.
• Provides technical support for interfaces.
• Provides technical guidance and support to systems analysis and design projects.
• Distinguish between database, application and/or systems related problems.
• Performs other related duties as assigned.

• Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix.
• Participate annually in continuous learning activities as dictated by Cyber IT/CSWF.
• Possess and/or maintain current, one of the following credentials:
  • Education:
    
    a degree from a qualifying program from accredited university.
  • Training: at least one of the accepted training courses listed on Navy COOL – System Administrator Qualification Matrix (osd.mil).
  • Certification: NEXCOM preferred certification is CompTIA Security+. Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment; failure to obtain this requirement will result in termination of employment.
• Possess or obtain Operating System/Computing Environment Certificate.
• A Signed Privileged Access Statement.

3 years experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems.

3 years of progressive experience in the following: experience in business and systems design and implementation; standard development processes, operating systems, database languages, and programming languages and tools; hands‑on experience with application administration functionality and software release management toolset.

• IA Certification:
  CompTIA Security+, GIAC Security Essentials (GSEC), Systems Security Certified Practitioner (SSCP). NEXCOM preferred certification is Security+.
• Technical Certification:
  Operating System/Computing Environment (OS/CE) certificate of training as dictated by Supervisor and approved by Command Cyber IT/CSWF-PM.

Qualified candidates must be U.S. Citizens.