Desktop Support

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter.

With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support.

Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

You will provide systems administrative support in areas such as:

• Active Directory
• System Center Configuration Manager (SCCM)
• Exchange
• Information Security
• File Shares
• PKI
• Virus protection

High School Diploma/GED with 3 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience.

2+ years in at least three of the following areas:

• VDI
• Active Directory
• SCCM
• Exchange
• Information Security
• Desktop applications

2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.

Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required.

Knowledge of Networking fundamentals.

Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.

Creating and updating lifecycle documentation as required.

Clearance Level: TS/SCI required.

Required Certification(s):
Security+ CE Certification required;
DoD compliance 8570.01.

Location:

On Customer Site.

US Citizenship:
Required.

Desired

Skills:

Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities.

Support:
An internal mobility team focused on helping you achieve your career goals.

Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.

Community:
Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY Explore a career in intelligence at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.

The likely salary range for this position is $64,230 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

10-25%

Telecommuting Options:
Onsite Work

Location:

USA VA Virginia Beach

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual…