IT Technician - CONTINGENT
Listed on 2026-10-19
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description
- Handle calls from a wide array of individuals, from students to VIPs.
- Answer, validate, and triage incoming phone-in Incidents and Requests.
- Process, validate, and triage Incidents and requests submitted through the ticketing system.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software.
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software.
- Configuration, setup, maintenance, and troubleshooting of the Client's computer systems, hardware, and software.
- Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.
- Provide technical support to printers and other MFP devices.
- Images devices using PXE to support new and current equipment.
Requirements:
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
- Must be a US Citizen.
Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in the candidate being ineligible for this position.
Must be a US Citizen. Candidates applying for this job must be authorized to work for any employer in the US, independently.
Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, or the presence of a non-job-related medical condition or disability. Engenix is an Equal Opportunity / Aff…
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