Tier II Engineer

On Call Computer Solutions, LLC

Location: Virginia Beach, VA
Employment Type: Full-Time
Base Salary: $55,000-$60,000 annually
Commission Opportunity: $10,000+ annually in potential additional earnings
Target Total Compensation: $65,000-$70,000+ annually (base salary plus potential commissions)

Founded in 2003, On Call Computer Solutions, LLC is a nationally recognized Managed IT Services and Cybersecurity provider specializing in supporting businesses operating in highly regulated environments, including the Defense Industrial Base (DIB).

As an Authorized CMMC Third-Party Assessment Organization (C3

PAO), we help organizations navigate complex cybersecurity requirements, protect their technology infrastructure, and maintain compliance with standards such as NIST SP 800-171, DFARS, and CMMC.

Our team supports clients nationwide, delivering managed IT services, cybersecurity solutions, Microsoft 365 GCC High environments, cloud infrastructure, and compliance consulting.

We believe in developing our employees, rewarding initiative, and creating opportunities for long-term professional growth.

We are seeking a motivated, technically proficient Tier II IT Support Engineer to join our growing team in Virginia Beach, Virginia. (Google Worskpace and EHR Systems experience a big plus!)

This position is ideal for an IT professional with strong troubleshooting abilities, excellent customer service skills, and experience supporting multiple business environments.

As a Tier II Engineer, you will serve as a key technical resource for our clients, resolving escalated support requests, administering Microsoft environments, deploying cybersecurity solutions, and assisting with client onboarding and infrastructure projects.

You will work with experienced engineers, cybersecurity professionals, and cloud architects while gaining exposure to advanced Microsoft technologies, GCC High environments, and cybersecurity compliance frameworks.

We are looking for someone who takes ownership of their work, communicates professionally, and enjoys solving challenging technical problems.

• Diagnose and resolve Windows 10/11 workstation, laptop, application, and peripheral issues.
• Troubleshoot software crashes, performance issues, operating system errors, and user profile problems.
• Perform workstation imaging, Windows upgrades, system rebuilds, and hardware replacements.
• Provide remote and onsite technical support to business clients.
• Troubleshoot printers, scanners, network copiers, and scan-to-email functionality.

• Administer Microsoft 365, Exchange Online, SharePoint, One Drive, and Microsoft Teams.
• Manage user accounts, shared mailboxes, permissions, licensing, and multifactor authentication.
• Troubleshoot Microsoft Entra , account access, and synchronization issues.
• Support Microsoft Intune device enrollment and endpoint management.
• Assist with Microsoft 365 GCC High environments and Azure Virtual Desktop under senior engineering guidance.
• Coordinate Microsoft licensing changes and provisioning with internal teams.

• Troubleshoot business networks, internet connectivity, DNS, DHCP, VPNs, and wireless infrastructure.
• Assist with next-generation firewall configuration, deployment, and troubleshooting.
• Support switches, wireless access points, IP phones, and network-connected devices.
• Coordinate with internet service providers and telecommunications vendors.
• Troubleshoot Windows Server, Active Directory, Group Policy, Remote Desktop Services, and file-sharing issues.
• Monitor backup alerts, assist with restoration requests, and coordinate with backup vendors.

• Deploy and maintain endpoint protection, managed detection and response, and security monitoring solutions.
• Support application allow listing, endpoint privilege management, and security policy configuration.
• Troubleshoot email security, identity protection, MFA, and endpoint encryption.
• Review and respond to routine security alerts, escalating potential incidents to the Security team.
• Deploy and configure standardized cybersecurity solutions for new and existing clients.
• Assist with client environments subject to CMMC and NIST SP 800-171 cybersecurity requirements.

• Assist with onboarding new clients into our managed IT services platforms.
• Install and configure remote monitoring and…