IT Support Analyst

Bring your technical expertise to an organization that values innovation, collaboration, and service excellence. As an IT Support Analyst
- Corporate at Atlantic Shores, you'll leverage your skills to support enterprise technologies, solve complex challenges, and help deliver technology solutions that keep our teams connected, productive, and secure every day.

Earn a competitive annual salary based on years of experience.

Additional compensation includes:

Hourly employees:
1.5x Holiday Pay
1.5x Overtime Pay for every hour worked over 40 hours per week

Full-time employees:

Generous PTO beginning with a maximum of 104 hours annually

Benefits:
Medical, Dental, Vision, Life, STD/LTD, Supplemental:
Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft Tuition reimbursement: up to $5,250 annually for qualifying coursework

All employees:401k with company match

Educational Partnership Discounts:
South University, ECPI, Regent University, St. Leo University, and Colorado Christian University Referral Bonus for new employee referrals that join our team

Star Employee Recognition Program including monetary awards

Employee Assistance Program (EAP)

Position Summary:

The IT Support Analyst
- Corporate serves as a technical resource for internal clients so employees can work productively and securely. The position analyzes and resolves escalated hardware, software, account, telephone, and network connectivity issues; analyzes recurring incidents and recommends corrective actions; develops and improves IT service management processes, documentation, and standards; supports employee onboarding and offboarding; coordinates with vendors; and contributes to IT projects and strategic objectives.

The primary duty of this position is analyzing, improving, and administering the organization's technology operations, which accounts for the majority of the employee's time. The position exercises independent judgment in prioritizing work, recommending solutions, and applying technology standards. The position reports to the VP of Technology Operations.

Responsibilities include:

Administer and support Microsoft 365, business applications, endpoint devices, and user access systems.

Troubleshoot and resolve escalated hardware, software, account, and network issues while delivering excellent customer service.

Configure, deploy, and maintain technology systems, devices, software, and security solutions.

Manage employee onboarding and offboarding activities, including account provisioning, access management, and equipment administration.

Analyze technology performance, identify opportunities for improvement, and implement solutions that enhance reliability, security, and user experience.

Support technology projects, system upgrades, cybersecurity initiatives, and the development of IT documentation and standards.

Qualifications Education & Experience Associate degree in Information Technology, Computer Science, Information Systems, or a related field required;
Bachelor's degree in a related field preferred.

Minimum of three (3) years of information technology support experience or an equivalent combination of education and experience.

Experience supporting Windows operating systems, SaaS applications, and healthcare systems.

Experience administering and supporting Microsoft 365 technologies and related productivity applications.

Experience installing, configuring, and supporting computers, printers, mobile devices, and other end-user technology equipment.

Experience utilizing remote monitoring and management (RMM) tools, remote support solutions, and IT ticketing systems.

Foundational knowledge of Microsoft Entra  (Azure Active Directory) preferred.

CompTIA A+ certification or equivalent technical certification preferred.

Skills &…