Documentation and Technical Writer

Job Location s US

Category Information Technology

Type Regular Full-Time

DecisionPoint Corporation is seeking a Documentation and Technical Writer to support technical documentation, knowledge management, and compliance activities within a large federal and DoD IT environment. This position will be responsible for developing, maintaining, and standardizing technical documentation related to IT operations, Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, and cybersecurity processes.

The ideal candidate will have experience translating complex technical information into clear, accurate, and accessible documentation while ensuring alignment with federal and DoD standards, Section 508 accessibility requirements, and ITIL v4 best practices. This role will collaborate closely with engineering, cybersecurity, compliance, and operations teams to maintain documentation accuracy, support audit readiness, and improve documentation processes.

This position is fully remote.

• Develop, write, edit, and maintain technical documentation, including standard operating procedures (SOPs), system guides, operational runbooks, process documentation, and knowledge-base articles.
• Maintain Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, and system recovery documentation.
• Create and update technical manuals, workflow diagrams, process maps, and documentation supporting IT operations and system administration.
• Collaborate with engineering, cybersecurity, IT operations, and compliance teams to gather technical information and ensure documentation accuracy.
• Support Risk Management Framework (RMF) documentation requirements, including contingency planning controls and supporting compliance artifacts.
• Assist with preparing After-Action Reports (AARs), Corrective Action Plans (CAPs), DR test reports, and other operational documentation.
• Ensure technical documentation complies with Section 508 accessibility standards and organizational formatting requirements.
• Maintain document repositories, version control, revision histories, naming conventions, and archival procedures.
• Develop and maintain standardized templates, style guides, and documentation processes to ensure consistency across deliverables.
• Support audit readiness by organizing technical documentation, compliance evidence, and supporting materials for internal and external reviews.
• Review existing documentation to identify gaps, outdated information, and opportunities for improvement.
• Ensure documentation reflects current system architectures, configurations, operational procedures, and technical changes.
• Apply ITIL v4 principles and best practices to support standardized IT service management documentation and workflows.
• Support continuous improvement initiatives to enhance documentation quality, accessibility, usability, and efficiency.

• Must possess an active Secret clearance or higher
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• Bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.

• Minimum 5 years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
• Experience developing and maintaining technical documentation for enterprise IT systems, infrastructure, or operational environments.
• Experience creating SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.
• Experience supporting Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, or IT operational documentation.
• Experience collaborating with technical subject matter experts, engineers, cybersecurity professionals, and IT operations teams to gather and validate technical information.
• Experience maintaining organized, version-controlled documentation repositories and tracking document revisions.
• Experience preparing documentation to support compliance reviews, audits, assessments, or operational readiness activities.
• Experience translating complex technical concepts into clear, structured, and user-friendly documentation for technical and non-technical audiences.

• Strong understanding of technical writing principles, documentation standards, formatting, and document lifecycle management.
• Knowledge of ITIL v4 frameworks, terminology, and IT service…