IT Systems Analyst - Microsoft 365 & Cloud Technologies

Job Number: 26-01879

Norfork, VA.

IT Systems Analyst
- Microsoft 365 & Cloud Technologies

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

• Skilled and detail-oriented IT Systems Analyst
  - Microsoft 365 & Cloud Technologies to administer, support, integrate, and continuously improve the organization’s Microsoft cloud environment and related enterprise platforms.
• This position serves as a primary technical resource for Microsoft 365, identity and access, endpoint management, collaboration services, messaging, and cloud-based business technologies.
• Provide hands-on administration and advanced troubleshooting across Microsoft Entra , Microsoft Intune, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Defender, and related services.
• The role works closely with the Information Security Manager to implement approved security requirements, while remaining primarily responsible for platform administration, operational reliability, user lifecycle support, technical documentation, and service improvement.

• Administer and support Microsoft 365 services, including Microsoft Entra , Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Defender, and related cloud services.
• Manage user and administrator accounts, groups, role assignments, licenses, authentication methods, shared resources, and access throughout the employee lifecycle.
• Administer device enrollment, configuration profiles, compliance policies, application deployment, update policies, and endpoint-management processes through Microsoft Intune.
• Configure and maintain Exchange Online mailboxes, shared mailboxes, distribution groups, mail contacts, transport-related settings, retention configurations, and mail-flow troubleshooting.
• Support identity and access technologies including multifactor authentication, enterprise applications, application registrations, single sign-on, privileged roles, and approved Conditional Access configurations.
• Maintain Microsoft Teams and SharePoint Online administrative settings, permissions, external-sharing configurations, lifecycle practices, and service integrations.
• Administer operational components of Microsoft Defender and related security platforms; investigate alerts and coordinate security concerns with the Information Security Manager.
• Implement approved security, governance, retention, data-protection, and compliance configurations established by IT leadership and the Information Security Manager.
• Monitor service health, platform advisories, administrative alerts, licensing changes, and system capacity; coordinate corrective actions and communicate service impacts.
• Provide advanced escalation support for complex issues involving cloud identity, endpoints, messaging, collaboration services, enterprise applications, and Microsoft 365 integrations.
• Use Power Shell, Microsoft Graph, APIs, administrative portals, and approved automation methods to perform repeatable administration, reporting, troubleshooting, and bulk changes.
• Create and maintain system documentation, configuration standards, administrative procedures, diagrams, inventories, ownership records, change records, and troubleshooting guides.
• Manage and support third-party SaaS platforms and integrations assigned to the role, including access, licensing, configuration, vendor coordination, and technical escalation.
• Participate in technology implementations, migrations, tenant changes, software deployments, and integrations; conduct testing and verify compatibility and operational readiness.
• Coordinate…