Network Technician II; Infrastructure Network Operations; NetOps) team

Network Technician II (Infrastructure Network Operations (Net Ops) team)

Dept of Technology

Classified - Position - IT Positions

Job Number

Start Date

Open Date 11/10/2026

Closing Date 12/04/2026

This multi-faceted technical position is responsible for maintaining and repairing information technology equipment, analyzing customer requests for service and maintenance calls in the assigned area. The position is also responsible for troubleshooting, repairing, and maintaining a variety of equipment and electronic devices. An employee in this class is responsible for communicating directly with customers. Work may be performed in a shop environment, data center, or on-site at other facilities.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Detail all information given and received into the service desk application.
• Work with the team to complete ongoing projects and tasks.
• Advise and instruct end-users on the necessary technology to achieve solutions.
• Develop specific goals and plans to prioritize, organize, and accomplish the work.
• Maintain constructive and cooperative working relationships with others.
• Troubleshoot and resolve issues.
• Manage multiple projects/priorities simultaneously.
• Train and develop training for end-users on systems, applications, and technical processes.
• Work directly with vendors for support issues.
• Perform routine checks on critical systems to ensure proper operation and minimize downtime.
• Perform related work as required.

(Specialization and proficiency in one or more of these areas is essential.)

• Collaborate and assist the engineering team with the installation, maintenance and troubleshooting of software, and configurations of Windows servers and associated hardware.
• Act as first responder to engineering team trouble-tickets including servers, Office 365, GSuite, Active Directory, uninterruptable power supply (UPS), storage, and backup systems.
• Perform routine troubleshooting and maintenance on servers, accounts, applications, appliances, and UPSs.
• Assist with conducting corrective and preventive hardware maintenance on backup systems, servers, appliances, load balancers, and UPSs.
• Assist with documenting configurations and maintaining the enterprise repository of systems documentation.
• Assist with Installation and configuration of servers, storage, cloud-based technology, and hyper-converged systems.
• Assist with performing routine installation of updates to the server, peripheral and networking device firmware, as well as the operating system and vendor driver patches.
• Maintain enterprise monitoring software and systems.
• Manage server hardware repair coverage including recommendations and tracking of systems to be covered via critical contract versus out of warranty repair.
• Verifying / assigning / researching / changing user rights, passwords, password requirements, login scripts, groups, and memberships.
• Performing routine installation of updates to the server, peripheral and networking device firmware, as well as the operating system and vendor driver patches.
• Evaluate team procedures and tasks for efficiency and develop automation when possible.

• Develop and implement systems and strategies resulting in improved workflows and service delivery across the division.
• Provide, create, or obtain detailed documentation on policies and best practices for systems.
• Ability to communicate orally and in writing to prepare comprehensive reports or present information.
• Interact with vendors to resolve support issues.
• Test, review, and recommend new hardware and software for inclusion in the fleet.
• Test, review, and recommend new operating systems for approval and adoption by the division.
• Develop and test scripts to increase deployment efficiencies.
• Create, test, manage, troubleshoot, and maintain documentation for image creation, driver packages, system security updates, and application deployment.
• Manage and configure Google Workspace for Education console.
• Manage and configure Apple Mobile Device Management console.
• Manage and configure Microsoft Endpoint Management console.
• Manage and configure Active Directory and Group Policies
• Manage and improve the use of enterprise applications.
• Work closely with team supervisors with system applications, manufacturer…