Branch Manager , Chesapeake

Branch Manager I, Chesapeake

Dollar Bank – Chesapeake, VA

The Branch Manager I participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for fostering a high-performing sales and service team, ensuring that each member contributes to the branch’s success through a consultative sales approach.

A key focus is enhancing team performance through individualized coaching sessions and holding team members accountable for their goals. The role also actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities.

• Candidate must have one of the following:
• Bachelor’s Degree with three years of solid management experience in a retail environment, including managing a staff, coaching, and meeting sales goals.
• High School Diploma/GED with seven years of solid management experience in a retail environment, including managing a staff, coaching, and meeting sales goals.
• High School Diploma/GED with three years of retail banking experience as a Branch Manager.
• Retail Banking and business development experience preferred.
• Ability to travel as needed to training.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates subject to additional background checks as required by the Office of the Comptroller of the Currency.

• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Oversee the team’s service behaviors efforts, promote products and services, and conduct call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Have arithmetic skills to count money accurately.
• Have computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

750 Volvo Parkway, Chesapeake, VA

Full-time

Exempt

This branch is open Monday - Thursday, 9:00 am - 5:00 pm;
Friday, 9:00 am - 6:00 pm; and Saturday, 9:00 am - 1:00 pm.

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, a generous Paid Time Off program, tuition reimbursement, and wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes.

Part-time employees qualify for 401(k) with immediate vesting, generous Paid Time Off program, tuition reimbursement, and wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes.

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Dollar Bank is an Equal Opportunity Employer. Minority/Female/Veteran/Disabled.