VP, Branch Support, Virginia

VP, Branch Support, Virginia

Dollar Bank

The VP, Branch Support is responsible for the overall administration and efficient daily operation of the retail branch network of the Virginia Division. This includes customer service, consultative sales, operations, team development, risk management, security, and safety in accordance with the Bank's objectives.

The role involves overseeing multiple retail branch banking locations, ensuring compliance, fostering a customer service‑driven team, and driving growth and retention through proactive community engagement.

• Bachelor’s Degree required. Will consider commensurate experience.
• Minimum of 11 years of managerial or leadership experience.
• Minimum of 3 years of experience managing multiple retail branch banking locations.
• Demonstrated ability to deliver outstanding customer service.
• Proficient computer skills, math aptitude, and attention to detail.
• Strong leadership skills and dependability.
• Ability to work a flexible schedule, including evenings and Saturdays.
• Valid driver’s license and reliable vehicle.
• Effective communication and strong time‑management skills.
• Ability to work well under pressure and meet deadlines.
• Capable of developing a strong community presence and enhancing business opportunities.

• Consistently set the example of quality service as outlined in the Bank’s Quality Service Statement.
• Directly impact growth and retention of customers through proactive efforts.
• Build a customer service‑driven team where everyone contributes to success.
• Assist management teams in motivating branch staff via constructive feedback and coaching.
• Represent Dollar Bank professionally in the community.
• Ensure the Cleveland Branch Network meets Group Banking Onsite Visit and Checking Accounts Opened goals.
• Maintain operational integrity across branches, including compliance.
• Lead achievement of Relationship Building, Operational Integrity, and Customer Service goals.
• Exercise sound decision‑making to balance risk, profitability, and customer service.

Perform sedentary to light work; lift up to 20 pounds; operate office equipment; perform repetitive tasks as needed.

Seniority level:
Executive

Employment Status:
Full‑time

FLSA:
Exempt

Schedule:

Monday‑Friday 8:00 am – 5:00 pm; occasional on‑call after hours or weekends.

Benefits:
Comprehensive package for full‑time employees—medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, gym membership reimbursement. Part‑time employees eligible for 401(k), tuition, and gym reimbursement.

Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled