Community Director

#LI-HU1

A Brief Overview
Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of the Virginia Beach, Virginia, community to achieve company goals. The typical scope of responsibility is between 500 and 950 units. Results will be achieved by facilitating optimal community performance across personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/partner relationships, information reporting, and compliance with all applicable laws and company policies.

This position requires excellent communication and collaboration skills, as well as strong computer and hands-on management skills.
What you will do

• Performs all tasks typically associated with managing staff, such as recruiting, hiring, training, coaching, evaluating, and disciplining up to and including termination of direct reports.
• Serves as Hunt's primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.
• Manages the daily operations of HMC multi-family military housing property, and may also include compliance with government transaction documents.
• Assumes accountability for the property's financial performance and operations within the approved budget. The focus is on maximizing cash flow after debt service. Operate within budget and purchasing guidelines.
• Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service, and relationship management.
• Analyzes operations and initiates change to improve the community’s performance. Identify and implement opportunities to increase revenue to enhance the asset’s value.
• Monitors internal and external market forces and develops strategies to maintain a highly competitive product to maximize occupancy. Conducts monthly market surveys and provides trend report information.
• Reports on the progress of all assigned projects. Act as liaison between on-site management and residents / military partner, and communicate effectively with management when problems or changes occur.
• Provides customer service to residents, resolving issues as they arise, and ensuring maintenance completes service requests promptly.
• Oversees maintenance operations to ensure compliance with HMC standard performance requirements.
• Fosters an environment of proactive, ongoing marketing and advertising efforts to increase the community's visibility and profitability. Maintains an in-depth, ongoing knowledge of the local market and economic trends and implements marketing plans accordingly.
• Performs physical inspections of all aspects of the property, including but not limited to amenity spaces and all common areas, and verifies that the condition of vacant homes meets established standards for safety, cleanliness, and general appearance and appeal.
• Holds residents accountable for meeting community expectations as outlined in the community handbook.
• Coordinates with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.
• Maintains records of all aspects of management activity on a daily, weekly, and monthly basis. Generate various reports as required.
• Obtains bids and manages capital improvement projects per company guidelines and budget.
• Oversees Accounts Payable, Accounts Receivable, and general bookkeeping.
• Establishes and maintains renewal programs as required.
• Oversees risk management and emergency procedures to ensure the safety of all persons and property.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards.
• This position requires…