Security Officer

Join to apply for the Security Officer role at The Founders Inn and Spa, Tapestry Collection by Hilton

Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

• Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Experience: Prior law enforcement or other military experience preferred.
• Licenses or certificates: No special licenses required. CPR certification and first aid training preferred.
• Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).
• Other: Applicants with additional language skills preferred.

Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas. Ability to effectively deal with customers, listen, speak, read, write English, stand, walk, sit, observe signs of emergency, perform tasks requiring bending, stooping, kneeling, walk distances, follow instructions, lift/carry up to 200 lbs, climb stairs and ladders quickly, perform duties within extreme temperature ranges.

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling as in performing CPR. Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.

Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands. Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly. Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information. Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

Regular attendance in conformance with the standards, which may be established by Benchmark from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Benchmark rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Check employee packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization.

Receive, record, and store lost and found items.…