Resident Services Liaison; Social Worker - BSW

Resident Services Liaison (BSW)

Location:

3100 Shore Drive Virginia Beach, VA 23451

Reports to:

Senior Resident Services Liaison FLSA:
Exempt (Salary)

Schedule:

Full-time;
Monday - Friday 8:30am - 5:00pm

About Us Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

The Resident Services Team at WCBay fosters meaningful relationships with our residents through supporting them with solving problems, accessing services, staying informed, and enjoying community life. No matter the task-at-hand, every action the Resident Services team takes, puts resident satisfaction & well-being at the forefront of it all.

The Resident Services Liaison (BSW) at WCBay serves as a central point of contact between residents, families, and internal departments to ensure a seamless and exceptional living experience. The Liaison supports new resident move-ins and orientations, fosters ongoing engagement, and helps ensure residents feel welcomed, supported, and connected within the community. By maintaining strong communication, monitoring resident satisfaction, and collaborating with staff and leadership to resolve issues and improve services, the Resident Services Liaison helps uphold the community's standards of hospitality, responsiveness, and quality of care.

What You'll Do In This Role

• Serve on the Admissions Committee and conducts pre-admission interviews to determine if prospective residents meet established criteria.
• Provide outreach to each new resident on moving day.
• Coordinate on-going New Resident Orientation to facilitate community orientation.
• Work closely with the Welcoming Committee to acclimate new residents to the community.
• Coordinate with the Senior Resident Service Liaison and Chief Financial Officer (CFO) to support residents who receive financial assistance.
• Assist residents in making in-house transfers within the same level of care.
• Coordinate with Marketing and CFO to determine apartment availability and financial outcomes.
• Participate in Interdisciplinary Care Planning and Resident Reviews, providing input and insight.
• Maintain necessary documentation consistent with regulatory requirements and policies for each level of care.
• Provide assistance and mediation to residents who are experiencing dispute and/or significant psychosocial problems.
• Screen Resident-Hired Workers to ensure compliance with policies, verify qualifications, and maintain safeguards for safe and effective performance of assigned tasks.
• Coordinate and communicate important updates and information to residents when needed to include Chatter articles, updates to the Resident Guidebook, Pet Directory, notices, and meetings.
• Assist with providing resources, education, referrals, and support to residents who are challenged by impairment to empower them to be as independent as possible.
• Serves on inter and intra departmental teams.
• Assist The Hoy Center with Social Work discharge planning functions.
• Assist with updates to electronic databases such as, but not limited to;
  Electronic Medical Records (e.g., PCC) and
• All other duties as assigned.

Core Competencies

• Demonstrate strong interpersonal and communication skills when managing complex family systems, social needs, and resident concerns.
• Maintain sensitivity, professionalism, and confidentiality.
• Conduct geriatric biopsychosocial assessments and cognitive…