ServiceNow Developer; LSD

Our client, a growing consultancy firm, is hiring a Service Now Developer with hands‑on implementation experience supporting Legal Service Delivery (LSD) initiatives to join the team remotely on a six-month contract. The successful candidate will configure, develop and enhance Service Now solutions supporting legal operations, matter management, request intake, workflows and associated business processes.

• Configure and develop Service Now applications, workflows, catalog items, forms and business rules to support Legal Service Delivery (LSD) processes.
• Implement and customize LSD functionality, including intake forms, routing, approvals, task management and reporting.
• Develop client scripts, business rules, UI policies and script includes in accordance with Service Now best practices.
• Participate in requirements-gathering sessions, solution design discussions and iterative development cycles.
• Support testing, defect resolution, release and deployment activities for LSD implementations.
• Create and maintain technical documentation covering platform configurations and customizations.
• Collaborate remotely with project teams, business stakeholders and fellow developers to deliver effective solutions.

• Service Now Certified System Administrator (CSA).
• Hands‑on experience implementing and configuring Service Now applications in production or project environments.
• Practical experience with Service Now scripting using JavaScript, as well as Flow Designer, Workflow and catalog development.
• Previous experience with Legal Service Delivery, legal operations or related Service Now modules and applications.
• Experience with Service Now integrations or reporting.
• Additional Service Now certifications such as Certified Application Developer (CAD) are desirable.
• Ability to work fully remotely and collaborate effectively as part of a distributed team.
• Strong problem‑solving skills with excellent attention to detail.