Administrative Operations & Credentialing Coordinator

For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond. We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God’s truth.

Our mission is simple: bring hope to the hopeless and healing to the hurting.

We are seeking an Administrative Operations & Credentialing Coordinator who is organized, detail-oriented, and passionate about supporting the operational needs of a growing mental health practice. This individual will play an important role in ensuring our office locations have the resources they need, maintaining efficient administrative processes, coordinating medical records requests, and overseeing provider credentialing and payer relationships. The ideal candidate is proactive, dependable, and comfortable managing multiple responsibilities independently while working collaboratively with leadership and staff.

• Meaningful work that directly supports the operations of a growing mental health practice
• Opportunity to contribute to multiple office locations and support clinical teams
• Collaborative and supportive team environment
• Opportunity to develop expertise in healthcare administration, credentialing, and practice operations
• Mission-driven culture rooted in faith and service

Employment with Light Counseling is confidential and adheres to all federal and state privacy laws and practices (including HIPAA). Employees are expected to exercise sound judgment, maintain discretion, and operate with independence, flexibility, and professionalism within the framework of company policies and procedures.

• Oversee purchasing and ordering of general office supplies, clinical supplies, and practice-related materials for all office locations
• Monitor inventory levels and anticipate supply needs to ensure each location remains adequately stocked
• Coordinate supply distribution and deliveries between office locations as needed
• Maintain purchasing records, track orders, and communicate with vendors regarding orders, deliveries, and discrepancies
• Identify opportunities to streamline purchasing processes and manage supply costs responsibly
• Assist with general administrative projects and operational needs as assigned

• Serve as a central point of coordination for office supply needs across all Light Counseling locations
• Coordinate practice-related requests, maintenance needs, and general office concerns with appropriate personnel
• Communicate with office leads and staff to identify operational needs and ensure timely resolution
• Help maintain organized, functional, and well-supplied office environments
• Assist with coordinating equipment, furniture, and other resources needed for office operations

• Coordinate incoming and outgoing medical records requests in accordance with established procedures
• Process and track requests for client records, ensuring appropriate authorizations and documentation are obtained
• Maintain accurate records of requests, releases, and associated correspondence
• Communicate with clients, providers, attorneys, and other authorized parties regarding medical records requests
• Ensure all records are handled securely and in compliance with HIPAA and applicable state and federal regulations
• Monitor outstanding requests and follow up to ensure timely processing

• Coordinate provider credentialing, enrollment, and recredentialing with insurance carriers
• Maintain accurate provider credentialing files, licenses,…